User:Pigsonthewing/VRT

This page may be referred to as: https://w.wiki/7GYF

In February 2020 I wrote (OTRS is now VRT):

We need answers to the following questions:

1. what are OTRS' rules and policies?
2. where are those rules and policies documented, and why are they not public?
3. where are those rules and polices discussed and decided?
4. what is the process for getting those rules and policies changed (or reworded for clarity)?
5. how is OTRS overseen, and who by?
6. what is the approval process for an individual to become an OTRS agent?
7. what is the process for the community to remove an individual's OTRS permissions, if they fail to uphold or abide by policy?
8. if an individual has been acting contrary to policy, what is the process for reviewing and if necessary overturning their past actions (including contacting and apologising to their correspondents)?
9. which individuals can make someone an OTRS agent, or remove their permissions?
10. how are the individuals in #9 appointed and overseen?

As yet, no complete set of answers have been published. They should be.