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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Please, retrieve this picture, here is its's permission to be published.


--Владимир Нимчевић (talk) 19:26, 17 January 2018 (UTC)

@Владимир Нимчевић: The offered permission appears to be 46 pages of typed, printed, and scanned information on 100+ files. Please send hyperlinks, a file with them, or a link to them.   — Jeff G. ツ please ping or talk to me 19:45, 17 January 2018 (UTC)
@Dungodung: Any comment on this one? --Ruthven (msg) 10:30, 20 May 2018 (UTC)

droits auteurs contesté par JCB pour image : Claude de Romefort, autoportrait 1942 jpg et l'image supprimée sans vérification préalable.Edit

L'image file:claude de Romefort autoportrait 1942 jpg a été supprimée par JCB depuis le 16 février sous prétexte qu'elle n'était pas sous licence. Un mail et même plusieurs ont été envoyés par les ayants droits pour deux images, celle mentionnée ci dessus et une autre intitulée claude de Romefort, jugement dernier novembre 1976 détail. Cette dernière ne pose pas de problème, l'autre par contre, celle supprimée, a fait l'objet de demandes complémentaires qui ont été produites par mail,en même temps que la seconde mais la mention n'a pas été mise à jour. Voila une semaine que j'ai renvoyé un mail resté sans réponse et que je n'ai aucune réponse pour savoir si ces mails envoyés pour autorisations par les ayants droits ont bien été reçus et conservés. Que faire pour rétablir cette image ? que faire pour que JCB ait accès à ces mails et rétablisse cette image? je vous remercie--Tpgrieg (talk) 09:57, 24 February 2018 (UTC)

Bonjour, j'écris partout, je suis perdue! Je viens de trouver cette otrs notice board pour renouveler ma demande. Le 16 février dernier, JCB a supprimé cette image (cf sujet) sous prétexte que cela faisait 30jours qu'il fallait confirmer l’autorisation de licence. Cela avait été fait mais la mise à jour n'a pas suivie. Il y a eu un premier envoi de mails des ayants droits, puis à nouveau des nouveaux mails en complément ainsi que le rajout d'une nouvelle image nommée Claude de Romefort jugement dernier 1976 détail jpg. Celle ci n'a pas eu de problème tandis que la première a conservé sa mention otrs sans mise à jour. Pourquoi ? comment faire pour la rétablir? je passe mon temps à expliquer dans différents lieu du labyrinthe de wikimédia et wikipédia, pas de réponses, pourquoi? , merci de votre aide , je suis désespérée.--Tpgrieg (talk) 10:31, 24 February 2018 (UTC)

@Tpgrieg: Il ne faut pas se désespérer pour si peu! Avec l'e-mail il devrait y avoir un numéro de ticket. Si vous l'avez, on pourra contrôler. Normalement il faut plusieurs mois pour vérifier une authorisation et, une fois fait, le fichier est remis où il était. --Ruthven (msg) 12:09, 26 February 2018 (UTC)

Файл:Косенко Віталій Анатолійович.jpgEdit

Помогите пожалуйста с этим файломКосенко_Віталій_Анатолійович.jpg, мне разрешили им пользоваться, но я так понимаю письмо от автора так и не пришло, а прошло уже пару лет, как мне сохранить его? Отсюда видео общедоступное. DENAMAX (talk) 00:29, 2 March 2018 (UTC)

A question on partial uploadsEdit

Quick question on the OTRS process. I've reached out to a copyright holder about submitting an image they have onto Commons, and they're somewhat reluctant about handing over the whole image. They are, however, fine with uploading a portion of the work. The image itself is a group photo, and I'm after a cropped part of it to use as a portrait for a historic figure on Wikipedia- this is the bit they're willing to crop and donate.

Is this acceptable to you guys, or does he have no choice but to upload the whole image? What's the process/consensus here? I'm new to all this and I'm not sure where else to ask. - ක - (talk) 04:52, 16 March 2018 (UTC)

@Jesuschristonacamel: That is fine, as long as the EXIF metadata survives the cropping. If it doesn't, they can email us the whole file with EXIF metadata, and we can apply that to the crop.   — Jeff G. ツ please ping or talk to me 05:25, 16 March 2018 (UTC)
@Jeff G.: Cheers! I'll get him to submit an OTRS ticket soon.- ක - (talk) 05:46, 16 March 2018 (UTC)
@Jeff G.: Quick follow-up: do I get him to mail you guys the image through OTRS, or will him uploading the image on Commons be ok? The entire image is on his personal website with a watermark. Additionally, how do you verify the uploader is who they say he is unless they submit an OTRS ticket? - ක - (talk) 16:12, 21 March 2018 (UTC)
— Preceding unsigned comment added by Jesuschristonacamel (talk • contribs)
@Jesuschristonacamel: It depends on what you and he sends, and public verification is rare.   — Jeff G. ツ please ping or talk to me 22:08, 21 March 2018 (UTC)

Ticket:2009051410028286 - Request for existing approval checkingEdit

Could someone here be so nice to look at existing written permission under ticket:2009051410028286?. It was registered by OTRS member Polimerek at 21:02, 14 May 2009 and is visible at this plwiki page. Its in Polish: "Jest zgoda na użycie tekstów ze strony"; in English it mean "There is approval for using texts from page". My questions are:

  • Is this permission (2009) still valid, and in what kind of ranges?
  • Is this permission binding on that 1 mentioned article in plwiki and concerns texts imported from only, or
  • Is this permission valid also for other materials (pictures, video clips or so) from mentioned website and/or by disposal of the same, mentioned in permission copyright holder?

At the moment there is a problem with 3 files only, but I expect many more soon, so I must know if existing permission is enough, or should I inform the copyright holder about need of separate permission/s at every upload? Thanks in advice, --Jasc PL (talk) 15:42, 2 April 2018 (UTC)

@Jasc PL: Sorry, the permission is only for text.   — Jeff G. ツ please ping or talk to me 16:02, 2 April 2018 (UTC)
Many thanks @Jeff G.: for your so fast answer, you are great :). If I good understand, we have an unlimited approval for all texts from their website? So, what content should have their next approval - for unlimited multimedia? :) --Jasc PL (talk) 20:57, 2 April 2018 (UTC)
@Polimerek: Can you please ask for such permission in Polish?   — Jeff G. ツ please ping or talk to me 21:18, 2 April 2018 (UTC)
Fortunately, Ankry is (was) here Jeff. --Jasc PL (talk) 21:58, 2 April 2018 (UTC)
@Jasc PL: First, the permission is under GFDL license, so it is valid for text that is published in Wikimedia till May 2009. CC-BY-SA 3.0 is required for anything upoaded later and that cannot be relicensed.
Second, the rationale for copyright they provided is doubtful. It is not clear whether they have copyright to photos.
Third, asking for permission is not the role of an OTRS agent. Anybody who uploads a photo should ensure that they already have a permission for this. Actually, I am not even sure who the copyright holder is and I have no time to make deep investigation here. The photos may be used on their site even if they are not the real copyright holder under some kind of permission that does not allow anybody to publish them in Wikimedia. And before somebody asks for their permission they should ensure that they are the actual copyright holder. 05:04, 3 April 2018 (UTC)
— Preceding unsigned comment added by Ankry (talk • contribs)
(1). Their approval from 2009 - now this matter is fully clear and closed, as we have 2018 now.
(2). All speculations about what they have or not are unjustified now - until we see their present permission.
(3). In some various places, also at the recent discuss with you Ankry I clearly stated, that I'll be concerned with this matter to the end and will provide them any needful assistance. I don't expect that somebody will make anything instead of me, I only ask if:
  • They must provide separate permission for some single or every set of uploaded files? or
  • There are any possibility to make an "open" permission for 3 mentioned images and any next from this copyright holder?
That's all I must know and I do the rest, guiding them what should be done. --Jasc PL (talk) 14:57, 3 April 2018 (UTC)
Great thanks for lack of answer one simple question I asked a week ago. I understand, that nobody - especially among Polish OTRS staff, is interested in receiving a quality photos released especially for us without -NC? --Jasc PL (talk) 15:33, 10 April 2018 (UTC)
@Jasc PL: The simplest way to have their material, provided that they are in fact the copyright holder of ALL content available or hosted anywhere on their website (including all images, videos, text, and any sound files), you may ask them to add a notice on the website's home page stating something to the effect that "This website's content has been published under the Creative Commons CC-BY-SA 4.0 license" (or a less restrictive Creative Commons license, if for some reason they prefer, with a link to You'll then be able to upload their content, adding {{Licensereview}} in the file pages. --Ruthven (msg) 07:37, 14 May 2018 (UTC)

Фото Ірини Кондратенко та Михайла Литвиненка.Edit

Добрий день! Кілька діб назад (орієнтовно 29 чи 30 березня) вислала дозвіл на файл Ірина Кондратенко на українских агентів ОТРС. Через кілька діб (точно не скажу, орієнтовно десь 2 квітня) вислав дозвіл на решту фото Михайло Литвиненко або хтось із його родичів, оскільки він дуже старенький (92 роки буде через пару днів) і навіть не має комп'ютера, не те що пошти. Фото Ірини - File:19. Ювілейне видання творів М. Литвиненка (2017 р.).jpg, решта фото належить Михайлу Семеновичу. Email Ірини починається на i-kondratenko на Велике прохання глянути на дозволи і відновити фото. Повний список фото тут - Commons:Deletion requests/Files uploaded by Ірина Кондратенко. Дякую! --Nickispeaki (talk) 19:40, 6 April 2018 (UTC)

ПС. Висилали дозволи на українську адресу.--Nickispeaki (talk) 19:44, 6 April 2018 (UTC)

Bruce R. Griffith (from

Mr. Bruce R. Griffith sent permission to allow me to upload his images to Wikimedia Commons to use on Wikipedia "and elsewhere", when this OTRS ticket 🎟 has been process I would like to request the volunteer one or two months from now to notify me of this fact on my talk page and tell me what template I should use. This ticket has no particular haste, I am working on a couple of large projects ans importing these images would disrupt them, but I plan on being done after 60-something days so don't hurry with it. --Donald Trung 『徵國單』 (No Fake News 💬) (WikiProject Numismatics 💴) (Articles 📚) 06:30, 28 April 2018 (UTC)

ticket: 2018042810001325. --Jonatan Svensson Glad (talk) 20:24, 28 April 2018 (UTC)

File:LPR logo1.pngEdit

Help, please, get permission from the copyright holder. I am sure that the answer from the authors will be positive. Their e-mail: info Eg0rk0t323 (talk) 22:39, 4 May 2018 (UTC)

@Eg0rk0t323: It works the other way around: the copyright holder has to write us giving the permission to publish under free license. --Ruthven (msg) 13:26, 5 May 2018 (UTC)

Проверьте, пожалуйста, поступило ли письмо. Eg0rk0t323 (talk) 02:19, 6 May 2018 (UTC)

@Dyolf77, Ronhjones: I don't see an email message about this in OTRS. Is this the same image you deleted twice?   — Jeff G. ツ please ping or talk to me 02:35, 6 May 2018 (UTC)
@Jcb: There have also been File:LPR logo.png and File:LPR logo2.png. Imaginative, this bunch.   — Jeff G. ツ please ping or talk to me 02:55, 6 May 2018 (UTC)
Yes, both files are reuploads of File:LPR logo.png. Jcb (talk) 10:39, 6 May 2018 (UTC)
@Jcb: Thank you for the reply and the deletion.   — Jeff G. ツ please ping or talk to me 15:07, 6 May 2018 (UTC)
Agree - there's nothing showing in permission OTRS by searching the file name, the uploaders user names, or the e-mail above. Ronhjones  (Talk) 15:25, 6 May 2018 (UTC)
Didn't find any record on OTRS tickets, yet. — D Y O L F 77[Talk] 17:23, 6 May 2018 (UTC)

Bilder MommerEdit

Wertes OTRS-Team,

sorry, dass ich mich jetzt erst melde, ich habe halt heute erst bemerkt, dass einige Bilder aus dem Artikel Willy Mommer von JuTa gelöscht wurden, da angeblich keine Freigabe vorhanden war. Ich als derjenige, der diese Bilder hochgeladen hat, bin diesbezüglich auch nicht informiert worden.

Fakt ist jedoch, dass ich vor längerer Zeit mich an die Ausarbeitung des Artikels de:Willy Mommer beteiligte. Über Benutzer:Dolores18, die mir bekannt ist, bin ich an einigen Bildern gekommen, die aus ihrem Archivbestand sind. Diese habe ich für sie am 6. Februar (!) hochgeladen und ihr zugleich die Freigabeerklärung geschickt, die sie wiederum ein Tag später ordnungsgemäß an das OTRS-Team weitergeleitet hat! Eine Kopie ihres Mails an das support-Team liegt mir vor.

Da bis zum 7. April auf diesen Bildern noch keine Freigabe vermerkt wurde, schrieb ich AKA an und dieser versicherte mir, dass er die Priorität von "Normal" auf "Höher" gesetzt hat. Trotzdem sind die Bilder offensichtlich nicht freigegeben worden, obwohl alles rechtens gelaufen ist!

Deshalb verstehe ich die Verzögerung beim OTRS-Team insgesamt und letztendlich auch die Löschung nicht und bitte Euch freundlichst um Klarstellung dieses Problems und Wiederherstellung der Bilder mit ordnungsgemäßer Freigabe.

Es handelt sich um diese Bilder: File:Männerquartett Eupen 1959.jpg, File:Männerquartett Eupen 1959 (2).jpg, File:Plattenhülle Männerquartett Eupen DNB 30.005.jpg, File:Willy Mommer, jun..jpg, File:Willy Mommer, jun. (2).jpg.

Beste Grüße, ArthurMcGill (talk) 17:10, 5 May 2018 (UTC)

  •    Oppose If a free license has been sent to OTRS, then the file will be restored automatically when and if the email is received, processed, and approved. Note that OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 75 days before the email is processed and the file is restored.
If the message was sent to the English language version of OTRS and the email has been properly received there the sender will receive an automatic reply with the ticket number. If the sender has not had a reply, please check that it was sent correctly and try again. Other language versions may or may not provide the automatic reply.  — Jeff G. ツ please ping or talk to me 22:39, 5 May 2018 (UTC)

Liebe OTRS-Mitarbeiter,

Wie von ArthurMcGill angesprochen, bitte ich um Wiederherstellung der irrtümlich gelöschten Bilder (siehe oben). Die Abschrift meiner Freigabeerklärung vom 7. Februar 2018füge ich an. Herzlichen Dank für Ihre Bemühungen und freundliche Grüße Dolores18

Marie-Claire Mommer

ERKLÄRUNG: Ich erkläre in Bezug auf die Bilder

{{{File:Männerquartett Eupen 1959.jpg}}}, {{{File:Männerquartett Eupen 1959 (2).jpg}}}, {{{File:Plattenhülle Männerquartett Eupen DNB 30.005.jpg}}}, {{{File:Willy Mommer, jun..jpg}}}, {{{File:Willy Mommer, jun. (2).jpg}}},

dass ich a) dessen Fotograf/in bin oder b) Inhaber/in des vollumfänglichen Nutzungsrechts oder c) die Inhaberin / den Inhaber eines vollumfänglichen Nutzungsrechtes rechtmäßig vertrete.

Ich erlaube hiermit jedermann die Weiternutzung des Bildes unter der freien Lizenz „Creative Commons Namensnennung-Weitergabe unter gleichen Bedingungen 4.0“ (

Ich gewähre somit in urheberrechtlicher Hinsicht Dritten das Recht, das Bild (auch gewerblich) zu nutzen und zu verändern, sofern sie die Lizenzbedingungen wahren. Mir ist bekannt, dass ich diese Einwilligung üblicherweise nicht widerrufen kann.

Mir ist bekannt, dass sich die Unterstellung unter eine freie Lizenz nur auf das Urheberrecht bezieht und es mir daher unbenommen ist, aufgrund anderer Gesetze (Persönlichkeitsrecht, Markenrecht usw.) gegen Dritte vorzugehen, die das Bild im Rahmen der freien Lizenz rechtmäßig, aufgrund der anderen Gesetze aber unrechtmäßig nutzen.

Gleichwohl erwerbe ich keinen Anspruch darauf, dass das Bild dauerhaft auf der Wikipedia eingestellt wird.

{{{7. Februar 2018}}}, {{{Marie-Claire Mommer}}}

— Preceding unsigned comment added by Dolores18 (talk • contribs) 13:56, 6 May 2018 (UTC)
@Krd: This is about Ticket:2018020710009647 in German.   — Jeff G. ツ please ping or talk to me 15:01, 6 May 2018 (UTC)

Письмо, начинающееся со следующего текста, не приходило?Edit

Настоящим я заявляю, что являюсь автором и/или единственным обладателем исключительных авторских прав на произведение Eg0rk0t323 (talk) 07:08, 7 May 2018 (UTC)

A letter beginning with the next text did not come? I hereby declare that I am the author and / or sole owner of exclusive copyrights to the work
translator: Google via   — Jeff G. ツ please ping or talk to me 12:42, 7 May 2018 (UTC)
@Eg0rk0t323: Please send permission for your files from an official address via OTRS/ru.   — Jeff G. ツ please ping or talk to me 12:42, 7 May 2018 (UTC)

Deleted Photo has since submitted permission letterEdit

Hi, A photo that was placed on Commons in September 2017 and was taken down on November 6 2017 has since submitted an addtional permission letter which hopefully meets WikiCommons standardsand requirements. The File name is File:Portrait of Alfred Spector.jpg and you can find the deletion page here; It was deleted by editor Jcb. I am asking that the photo be reinstated onto Commons with an OTRS tag so that it can be added to the following Wikipedia article: Please let me know if there is any problem. Thank you. SteelersSuperBowl (talk) 11:06, 8 May 2018 (UTC)

@SteelersSuperBowl: Did the photographer from Ticket:2018043010006165 take this photo, too?   — Jeff G. ツ please ping or talk to me 00:53, 9 May 2018 (UTC)
@Jeff G.: The permission for the file can be found at ticket:2017100510007095. --Ruthven (msg) 08:32, 10 May 2018 (UTC)
@SteelersSuperBowl: We are still awaiting documentation of how copyright was transferred from the photographer.   — Jeff G. ツ please ping or talk to me 11:51, 10 May 2018 (UTC)

Forwarded emailsEdit

Hi, How do we deal with a forwarded email, when a direct answer is not possible. There is a concrete case just now, which could make a difference for a lot of files: Commons:Deletion requests/Getty Images photos from the TechCrunch Flickr account (see at the bottom). Regards, Yann (talk) 15:49, 14 May 2018 (UTC)

@Jeff G.: that seems to make no sense? That's the address for the Domain Name System administrator. Not only do they nothing about the issue at hand, OTRS can't contact Getty directly and/or has considerably worse odds of getting a useful answer.
My proposal was that I create a new mail address, receive the mail on that address and give Yann the login details for that mail account. Yann can share it with other OTRS members, just be careful you don't get locked out if everyone tries to login at the same time. - Alexis Jazz 18:51, 14 May 2018 (UTC)
@Alexis Jazz, Yann: If we have a forwarded email message, one way to verify it is genuine is to email the original sender. If we have to go through a dnsadmin, postmaster, or webform to do that because the target organization is purposefully opaque, I think we should try.   — Jeff G. ツ please ping or talk to me 02:14, 15 May 2018 (UTC)
@Jeff G.: small chance that'll happen..
If I give OTRS the login details for a mail account, you will be able to see the mail sitting in the inbox of the account, including headers. Afaik, that can't be faked. (no more or less than a mail direct to OTRS, which can't be faked either afaik) It's strange how we blindly believe any new user who uploads images as "own work" as long as Google can't find them, but here we must jump through incredible hoops because I can't be trusted, Yann can't be trusted, you can't be trusted, nobody can be trusted. Even though none of us lie or has any incentive to lie. - Alexis Jazz 04:14, 15 May 2018 (UTC)
@Alexis Jazz: Do you have a pair of URLs for the same photo on Getty and TechCrunch's Flickr I could ask about?   — Jeff G. ツ please ping or talk to me 15:39, 15 May 2018 (UTC)
@Jeff G.: I could find such a pair, but Getty is infinitely more likely to respond to a question from a potential customer as opposed to Commons asking for freebies. So please, don't contact them. - Alexis Jazz 22:08, 15 May 2018 (UTC)
@Jeff G.: I am not trying to reach Getty, Alexis does. And he is right that, in that case, we have to contact them through a form, so they will probably answer to the requester only. A special email account may be a solution, or may be someone has a better idea? I would trust Alexis in this case. He could also copy the full header to OTRS for additional proof. Regards, Yann (talk) 05:42, 15 May 2018 (UTC)

keine OTRS-Genehmigung trotz BildfreigabeEdit

Hallo, gestern wurde das Bild: „File:GfK Kaufkraft Deutschland 2018.jpg“ gelöscht, da angeblich keine OTRS-Genehmigung vorliegt. Ich verstehe das nicht, denn am 01.03.2018 hat die Rechteinhaberin eine Bildfreigabe an die Adresse gesendet. Eine Kopie dieser E-Mail liegt mir vor. Viele Grüße JoeHard (talk) 18:06, 14 May 2018 (UTC)

JoeHard, ich verstehe den Ärger. Aber die OTRS-Bearbeiter machen das ehrenamtlich und sind einfach zu wenige. Deshalb gibt es derzeit einen Bearbeitungsrückstand von mehr als 60 Tagen. --Túrelio (talk) 18:28, 14 May 2018 (UTC)
Hallo Túrelio, danke für die Info. Was passiert denn, wenn nun irgendwann die E-Mail vom OTRS-Team bearbeitet wird, und das Bild wurde aber schon gelöscht? Ich würde auch dort mitarbeiten, wenn noch Leute gebraucht werden. Wo muss ich mich dafür melden? Viele Grüße JoeHard (talk) 06:57, 15 May 2018 (UTC)
"Gelöscht" bedeutet auf Commons und Wikipedia eigentlich fast nichts, außer dass ein bestimmtes Bit gesetzt wird; d.h. die Datei liegt noch auf den Servern. Da die meisten OTRS-Bearbeiter auch Admins sind, können sie die Datei dann selbst wiederherstellen; andernfalls bitten sie einfach einen Admin darum; das ist eine Kleinigkeit. Die Prüfung der Genehmigung ist aufwendiger und erfordert Erfahrung. Falls du interessiert bist, dabei mitzumachen, könntest du dich z.B. an User:Krd wenden. --Túrelio (talk) 07:21, 15 May 2018 (UTC)
Siehe: meta:OTRS --Krd 07:30, 15 May 2018 (UTC)
Danke! JoeHard (talk) 07:37, 15 May 2018 (UTC)

Question about photos uploading permissionEdit

I was uploading photos for some Estonian movies. I do have the production company permission to use those posters and stills. But is it enough? The company is not the author of photos, but they order this material and they have bought all rights to use them wherever they want. So should i upload the company permission or those photos will be still deleted?

Thank you!

— Preceding unsigned comment added by Kkkultuur (talk • contribs) 19:30, 14 May 2018 (UTC)
@Kkkultuur: If they have bought the copyright, you should send copy of the contract along with the authorisation from the company to permissions-it --Ruthven (msg) 10:25, 20 May 2018 (UTC)

Photographer is old and unable to send an OTRS emailEdit

Hello team. I am in touch with a journalist (Karen) who is the daughter of the notorious underworld figure Terence Hogan (1931-1995). She wants to upload a bunch of old photos (1950s-1960s) of late Terence taken by her stepmom Roz (Terence's wife/secretary), which were given to Karen as a birthday gift. Roz has verbally agreed to Karen, and released the rights to Karen to use the photos on Wikipedia/Commons.

But Roz is in her late 80s and doesn't have an email to proceed with OTRS. Any advise on how to go about with this? I'm only referring to photos taken by Roz, not used anywhere else, with rights transferred to Karen. There are some which were used elsewhere, but that will be handled separately. Thanks in advance. Rehman 02:43, 16 May 2018 (UTC)

@Rehman: I don't know if anyone will enjoy the bureaucracy, but Karen could print the mail template and ask Roz to sign it. (with a pen, nothing digital) Karen could scan/photograph that.
It's legally actually more reliable than email. - Alexis Jazz 02:53, 16 May 2018 (UTC)
Great! She actually suggested that. Let me take that route then. Thanks for the swift response. Cheers, Rehman 03:13, 16 May 2018 (UTC)
@Rehman: please note I am not an OTRS volunteer or have any special status. Just passing by. - Alexis Jazz ping plz 04:28, 16 May 2018 (UTC)
@Rehman: the usual rule of thumb is that at a minimum we require the contact information for the copyright holder. If that is unavailable for Roz, perhaps the best would be to sign a transfer of copyright, rather than a release of rights... but the difference is marginal. Storkk (talk) 09:04, 16 May 2018 (UTC)
Yes makes sense. I would probably suggest another sentence stating that, on the OTRS email template. Thank you, Storkk. Rehman 09:46, 16 May 2018 (UTC)

Review key imageEdit

I am having trouble getting photos I owned reviewed for associations with the Wiki page about myself. This one is my property but was deleted. Please have someone review this. —Preceding unsigned comment was added by (talk) 09:06, 16 May 2018 (UTC)

@PJSweeney007: As we wrote you on 1 March, we need permission from the photographer for that photo at Ticket:2018012010005323. We have not yet heard from them.   — Jeff G. ツ please ping or talk to me 03:36, 17 May 2018 (UTC)
Well, searching for mails from the same customer might help. Ticket closed successfully. --Ruthven (msg) 10:23, 20 May 2018 (UTC)
@Ruthven: I tried that. I can see no other tickets for this customerid. If any do exist, I would like access to them. This section is about the one file in that ticket for which we don't yet have permission from the photographer.   — Jeff G. ツ please ping or talk to me 13:29, 20 May 2018 (UTC)

Uploading images for the ownerEdit

If someone has given me permission to upload their photos and promotional event posters to the public domain for use in a wikipedia article, how do I go about doing that? Since I am not the owner of the image, I have to select - "This file is not my own work." and then provide a source, author, and why I "have the right to publish this work" which is either selecting a Creative Commons license that the copyright holder published the work with, or another reason with a valid copyright tag, and the date the work was created or first published. I don't have all this information, just the image and a statement from the owner: [we] own the copyright 100% of all the posters we create. Can I upload these on their behalf? Thank you!! --Beccalyn137 (talk) 21:14, 16 May 2018 (UTC)

@Beccalyn137: Welcome. It sounds like {{CC0}} would fit your purposes if they truly want to release the works into the public domain. If, instead, they just want to use the works on English Wikipedia, please see en:WP:F.   — Jeff G. ツ please ping or talk to me 03:46, 17 May 2018 (UTC)
@Beccalyn137: No. They must release their work under a free license. They will still own the copyright to the work, but they must allow anybody to use it for any purpose. Otherwise we cannot host them on Commons. Storkk (talk) 12:16, 23 May 2018 (UTC)

Re: Ticket 2018041510000234Edit

@Ruthven: and @Jcb: I was just notified a week ago that average response time is 76 days; File:Cami Bradley.jpg and File:The Sweeplings - Black Shoot-26.jpg have both been deleted for "No OTRS permission for 30 days". Can someone PLEASE help me resolve this? Thank you. ATS (talk) 01:40, 18 May 2018 (UTC)

@ATS: Please expect an answer around 25 June.   — Jeff G. ツ please ping or talk to me 02:01, 18 May 2018 (UTC)
@Jeff G.: appreciate the reply. Why, then, delete the files? ATS (talk)
@ATS: It's a good question. In reality we keep the files without permission for one month, approx. However, due to the lack of active OTRS agents, the answer time is longer. In any case do not worry, the file will be restored when the permission will be processed. Thanks --Ruthven (msg) 07:43, 18 May 2018 (UTC)
@ATS: In order to avoid deletion during pending OTRS operations, please ensure permission tickets issuing from the actual author and containing a permissible license have been submitted prior to, or at the time of, upload. We cannot keep files that depend on inadequate tickets around indefinitely in the hope that the surrounding questions eventually clear. As a rule of thumb, because volunteer time is stretched extremely thin and because volunteers are, well, volunteers, the realpolitik is that simple tickets with a straightforward story and one incoming email are given priority. Those that started with issues and have required a back-and-forth or two stand an unfortunate chance of being deleted before a volunteer can check to see whether the latest response has been adequate. Storkk (talk) 09:17, 23 May 2018 (UTC)
Thanks, Storkk. I did indeed wait until the email with the proper release was sent to Permissions, unaware that the prior back-and-forth might be somehow problematic. ATS (talk) 18:39, 23 May 2018 (UTC)
@ATS: They probably didn't contain {{subst:OP}} or the resultant template, which today would expand to {{OTRS pending|year=2018|month=May|day=23}}.   — Jeff G. ツ please ping or talk to me 21:52, 23 May 2018 (UTC)
  This section is resolved and can be archived. If you disagree, replace this template with your comment. Storkk (talk) 09:17, 23 May 2018 (UTC)

Being granted permission to upload all media by a deceased authorEdit

I would like to know if it's possible to be granted permission to upload all media by a deceased author via the usual OTRS. As in, an email is sent to the OTRS team that grants the permission to upload the media of an author under a CC license. In this case Ayik Umar Said. Aumars (talk) 10:38, 20 May 2018 (UTC)

Permission is granted by the CR holder (usually the photographer) instead of the one in the picture. Regards. --Ganímedes (talk) 16:42, 20 May 2018 (UTC)
If you mean photographs made by Ayik Umar Said being the photographer, we need a permission by email coming from his heirs. De728631 (talk) 21:02, 20 May 2018 (UTC)
I think he's asking about Ticket#2018052010004282. It claims to be "CR Holder" but is not clear about if it's CRH (by what means) or photographer. Regards. --Ganímedes (talk) 01:30, 21 May 2018 (UTC)


Can somebody pelase check out ticket:2007040710013293 and see if it is a legit ticket, since it has been added in plaintext by Céréales Killer in 2007 on the followig files:

I'm currently at work, and don't want to open OTRS. --Jonatan Svensson Glad (talk) 09:02, 21 May 2018 (UTC)

  • @Josve05a: it's a real ticket but it appears to contain no actual license. It's a shame, because it could probably have been fixed at the time. Storkk (talk) 09:24, 21 May 2018 (UTC)
    • @Storkk: Would you agree that it would be appropriate to tag these with the appropriate "OTRS recieved (but insufficient)" tag? --Jonatan Svensson Glad (talk) 17:48, 21 May 2018 (UTC)
      • @Josve05a: Not sure there's much point, given the ticket is 11 years old... but it might be worth a shot if a francophone user wants to reply to that ancient ticket, and see if the film studio wants to specify a free license. Storkk (talk) 17:56, 21 May 2018 (UTC)

Isabel del Puerto picturesEdit

Something fishy here: it says that the subject of the photograph also is the author! Isn't this an error? It doesn't look like a typical selfie.

It says that the authors are unknown, so how could the authors send permission statements to OTRS? --Stefan2 (talk) 18:58, 21 May 2018 (UTC)

John Ferguson from Sportstune.comEdit

John Ferguson who has a website that hosts a fairly large number of images of Chinese coins and charms has confirmed to me that he had sent permission to the OTRS team of Wikimedia Commons, he said that he didn't receive an automatic reply and that he didn't get a ticket number, can someone confirm that Mr. John Ferguson did indeed sent permission? (or at least that this e-mail was received by the servers? The e-mail address he may have used would've either have been "" or "", I just wish to confirm that the ticket would've indeed been received by the OTRS.

If a special template will be created, could the maintenance category for all of his images be Category:Images contributed by John Ferguson ( Could someone then notify me on my talk page once the ticket has been processed? --Donald Trung 『徵國單』 (No Fake News 💬) (WikiProject Numismatics 💴) (Articles 📚) 21:22, 23 May 2018 (UTC)

@Donald Trung: Yes, we got a zip file from him on the 14th in the permissions-commons queue, creating Ticket:2018051410008727 and an autoreply; please ask him to check his spam folder.   — Jeff G. ツ please ping or talk to me 21:34, 23 May 2018 (UTC)
Alright, I just wanted to confirm the fact that the e-mail actually made it through as I was afraid that he wouldn't have passed your spam-filters or something, is there something missing with the permission or is the way he sent it "good to go" (after the mandatory waiting time, of course) if he didn't give the permission correctly I will notify him. As I have to sleep now I won't be able to reply to this thread soon. --Donald Trung 『徵國單』 (No Fake News 💬) (WikiProject Numismatics 💴) (Articles 📚) 21:41, 23 May 2018 (UTC)

GLAM questionEdit

Hello. I'm handling an OTRS case for a particular Gallery. This is the summary:

  • The gallery was created in memory of a deceased artist, by a relative.
  • The relative wants to upload the paintings to Commons, and have an existing username.
  • They have a gmail address, which is mentioned on the gallery website.

I'm going to instruct them to:

  1. Upload the files to Commons
  2. Send the OTRS email from that particular gmail address, to the permissions queue, quoting the file names.

Just want to confirm if I got the process right (since this is GLAM related)? Also, I don't have OTRS access, so will be pinging here for post-upload help :) Best regards, Rehman 14:31, 24 May 2018 (UTC)