Open main menu
OTRS Noticeboard
Welcome to the OTRS noticeboard

This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

Please read the Frequently Asked Questions before posting your question here.

The current backlog of the (English) permissions-commons queue is: 95 days (graph)  update

Start a new discussion

Archives: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019


OTRS Noticeboard
Main OTRS-related pages
COMMONS DISCUSSION PAGES (index)


Shortcut: COM:ON

SpBot archives all sections tagged with {{Section resolved|1=~~~~}} after 2 days.
Translate this header

Contents

VoltmetroEdit

https://commons.wikimedia.org/wiki/Special:AbuseLog?wpSearchUser=Voltmetro&wpSearchPeriodStart=&wpSearchPeriodEnd=&wpSearchTitle=&wpSearchImpact=0&wpSearchAction=any&wpSearchActionTaken=&wpSearchFilter=69

Please review this and replace permission if the ticket is correct. - Alexis Jazz ping plz 13:25, 24 November 2018 (UTC)

@Alexis Jazz: I'm not over the moon about this one. The OTRS agent told the e-mailer to add the Permission ticket. The agent appears not to be an agent any more. The whole ticket is based on a copy and paste e-mail from the copyright holder (not nice...) I think I will e-mail the copyright holder direct to confirm. Oh, what a tangled web we weave... Ronhjones  (Talk) 01:00, 26 December 2018 (UTC)
@Alexis Jazz, Ronhjones: I've also spotted it and created {{Davecskatingphoto.com}} for further uploads. I agree that the permission is quite weak... and thank you Ronhjones for following this up with the copyright holder. --AntonierCH (d) 19:30, 6 January 2019 (UTC)
I sent it to 4 e-mail addresses, one bounced (I expected that), no one has replied to date. Ronhjones  (Talk) 19:50, 6 January 2019 (UTC)
@Alexis Jazz, AntonierCH: Answered on 2019-2-19. There are some files without the permissions template yet? --Ruthven (msg) 22:36, 28 May 2019 (UTC)

File:ارج‌نامهٔ حسن عاطفی.jpgEdit

According to last edit, OTRS is received for File:ارج‌نامهٔ حسن عاطفی.jpg. Can someone add appropriate template. --Smooth O (talk) 11:34, 8 January 2019 (UTC)

@Racconish:, who added the edit in question [1]. --B (talk) 12:59, 8 January 2019 (UTC)
Oh, I see on his talk page, Huji (talk · contribs) is the OTRS agent. Huji, what is the ticket number? I tried searching, but couldn't find it (presumably because of the non-Latin characters). --B (talk) 13:11, 8 January 2019 (UTC)
@B: It is 2018122910002094 (PS: adorable username!) Huji (talk) 17:52, 8 January 2019 (UTC)
@Huji: Whatever ticket:2018122910002094 is, it is not in a permissions queue and I don't have access to it. Are you certain this is the right ticket number? If it is, someone else (with info access I guess?) will need to take a look. --B (talk) 00:15, 9 January 2019 (UTC)
@B: I'm in the same boat.   — Jeff G. please ping or talk to me 00:25, 9 January 2019 (UTC)
Apologies for the late answer. Anything else needed from me? — Racconish💬 09:50, 9 January 2019 (UTC)
@Racconish: Please specify the queue containing ticket:2018122910002094 and tag File:ارج‌نامهٔ حسن عاطفی.jpg more appropriately, or explain how you reached your conclusion in this edit.   — Jeff G. please ping or talk to me 14:38, 9 January 2019 (UTC)
Jeff G., I added {{subst:OP}} and would rather defer to an OTRS agent to add the date of the OTRS mail. — Racconish💬 15:00, 9 January 2019 (UTC)
Here is all the deatils I can provide. ticket:2018122910002094 was originally sent to permissions-commons@ and then forwarded to info-fa@ because of it being in Persian. The original email has a link to the picture on Commons, and the sender of the email states (in Persian) that he or she is releasing this photo under CC-BY-SA 4.0 license. The sender's address and name indicate that it is not a person, but a legal entity (it appears to be the "official" email address for an entity (not a person), though the email address is from a publicly available email server).
I am sending this back to permissions-commons assuming that it will make some of you able to access it. Let me know if that worked. Also let me know if you have questions.
My question for you is: what are the procedures for handing these permissions emails? Just because someone sends an email in which they claim to be the copyright holder of a photo, do we accept their claim? Or are there additional checks we do? Huji (talk) 15:20, 9 January 2019 (UTC)
@Huji: (Please remember to be careful about what you post publicly from OTRS tickets. I don't know that you want to say the claimants name here unless it has been published already on Wikipedia/Commons.) The first thing I usually do with a free email address is Google the email address and see if it is associated with the person or entity that is the apparent copyright holder. If it is, then at least you know that you're not talking with some random person who just made up an email address. In this case, I'm not sure who the copyright holder is, so I did a Google Image Search for this image and found it previously published at [2]. I can't tell from looking at it in Google Translate what, if anything, they say about the source/copyright of this image, but maybe you can tell from reading it in Farsi? If you are not completely convinced that the person you are speaking with is the copyright holder, then you can ask them to clarify. Ask HOW they became the copyright holder - are they the photographer of the image? --B (talk) 16:13, 9 January 2019 (UTC)
@B: I modified the text so it is less speicific, and asked an Oversighter to hide the in-between revisions. Even though what I shared was not really "private" information, it is best to be less specific on wiki. Huji (talk) 18:24, 9 January 2019 (UTC)
Also, I looked at the website you found. The website doesn't specify copyright status, but that is quite common among website in Persian. In those cases, we (at Wikipedia) assume the content is copyrighted. The sender of the email seems to be the admin of that website (based on name and email address), but should I ask them to somehow verify that? I will certainly ask them about who the photographer is as well. Huji (talk) 18:26, 9 January 2019 (UTC)
In this particular case, I don't know that verification that they are the owner of the website is necessarily the issue. The issue is asking where the photo came from originally. Did they take the photo? (I will sometimes say, "did you, personally, hold the camera in your hand and click the button?" That spells out exactly what we mean.) Did someone provide them with the photo? Is it an old family photo that has been passed down? If they, personally, held the camera in their hand and took the photo, then their license is valid. If someone provided them with the photo, then we probably need permission from that person. If the photo is an old family photo from a long time ago, then we need more information about where it came from. --B (talk) 20:02, 9 January 2019 (UTC)
@Racconish: If I move the ticket back to info-fa, could you please handle it? Please just kindly ask the above questions from B; basically: "Who's the photographer and where was it first published? Can they provide us the original photo?" If you agree, I move the ticket back and we can continue using notes in the ticket itself. Thanks --Ruthven (msg) 13:02, 6 July 2019 (UTC)
Ruthven, I am not an OTRS agent. The only thing I can help with here is providing this background information. — Racconish💬 14:22, 6 July 2019 (UTC)
@Racconish: ...and what do you expect to apply?! Just kiddin' :)
@Mardetanha, Huji, Mhhossein, 4nn1l2: Can some of you answer to the ticket accordingly? Thanks! Ruthven (msg) 14:48, 6 July 2019 (UTC)

File:Lexikon-wirth-kleve.JPG Ticket 2016020610005781Edit

c:File:Lexikon-wirth-kleve.JPG Ticket 2016020610005781
Könnte bitte jemand Befugter in dem Ticket nachsehen, ob da der Buchdesigner Uwe Göbel genannt ist, der imho der Schöpfer des Buchumschlags ist. Sein Name steht derzeit nicht in den Bildattributen, sollte aber, auch wenn er aus irgendwelchen Gründen via OTRS- Ticket auf das Urheberrecht verzichtet hat. Siehe dazu auch diese Anfrage in der de:WP. --Goesseln (talk) 08:16, 3 April 2019 (UTC)

Ich kann zwar das Ticket nicht einsehen, aber dieser Herr Göbel hat tatsächlich den Umschlag gestaltet (PDF S. 5). Ob der auch Schöpfungshöhe aufweist könnte man allerdings diskutieren. Im besten Fall gibt es eine dokumentierte Überlassung des Nutzungsrechts in dem OTRS-Ticket. De728631 (talk) 20:09, 3 April 2019 (UTC)
Ich pinge mal User:DaB. an, der das Ticket bearbeitet hat und eine Aussage machen kann. --Emha (talk) 20:47, 12 July 2019 (UTC)
Die Freigabe ist tatsächlich nur für das Foto. Bei der Schöpfungshöhe des Covers sowie des Logos würde ich aber mal ein großes Fragezeichen setzen (2016 waren wir mit Logos sogar noch großzügiger). --DaB. (talk) 21:44, 12 July 2019 (UTC)

{{GoO-donation}}Edit

We need help from an OTRS agent in COM:UDR#File:Fani affected areas from sky.jpg concerning this template and the underlying ticket validity. I had already pinged the OTRS agent who has added the ticket to the template, but no response from them. Ankry (talk) 15:15, 16 May 2019 (UTC)

@Ankry: What's the issue? --QEDK (talk) 19:34, 18 May 2019 (UTC)
@QEDK: The question is: how to verify whether this template (with ticket:2017091610169018) is valid to a photo made in May 2019 if the template is added to the photo by a non-OTRS-member user? We should not allow adding this template to arbitrary photos. My basic doubt is that the license established in September 2017 cannot legally cover photos that did not exist at that time. But as I do not know what the ticket is about (a license or something else?) I cannot take a decission in UDR. Ankry (talk) 21:58, 18 May 2019 (UTC)
@Ankry: The remit is simple, as long as the picture was published in the following channels:
Extended content

Facebook: CMO Odisha (https://facebook.com/CMO.Odisha ) Naveen Patnaik (https://facebook.com/Naveen.Odisha ) Commerce and Transport Department, Government of Odisha (https://www.facebook.com/CTOdishaGovt ) Twitter: CMO Odisha (https://twitter.com/CMO_Odisha ) Naveen Patnaik (https://twitter.com/Naveen_Odisha ) Commerce and Transport Department, Government of Odisha (https://twitter.com/ctodisha ) Youtube: CMO Odisha (https://www.youtube.com/channel/UC42X5czdM0YMfNMF7TXn2aA ) Instagram: Naveen Patnaik (https://instagram.com/Naveen_Odisha )

It is eligible under CC-BY-4.0 International. From my examination, that is what the license release stipulates and given the unconditional nature of the release, applies retroactively and into the future (until revoked), as long as the picture is from the above mentioned channels. --QEDK (talk) 22:10, 18 May 2019 (UTC)
@QEDK: thanks, undeleted. I think that we could avoid this problem if the above-mentioned sources are listed some way in the template. Ankry (talk) 22:21, 18 May 2019 (UTC)

sayeh-news.comEdit

سلام من تهیه کننده وطراح این پوستر هستم File:پوستر فیلم دگال.jpg متشکر میشم اگر مجوز انتشار رو به این پوستر بدید نام فیلم دگال هست برای جشنواره صد و دیگر جشنواره های داخلی و خارجی پوستر و تیزر اثر انتشار پیدا کرده مصاحبه من در روزنامه سایه درباره این فیلم به چاپ رسیده لینک مصاحبه خدمت شما:

http://www.sayeh-news.com/fa/Online/News/117166/%D9%86%D9%82%D8%AF-%D9%87%D8%B1-%DA%86%DB%8C%D8%B2%DB%8C-%D8%B1%D8%A7-%D8%A8%D8%A7%DB%8C%D8%AF-%D8%A8%D9%87-%DA%A9%D8%A7%D8%B1%D8%AF%D8%A7%D9%86-%D8%A2%D9%86-%D8%B3%D9%BE%D8%B1%D8%AF ضمن اینکه صفحه ای میخوام برای اینجانب ایجاد بشه با رزومه و کارهای هنریم ممنون میشم این مجوز هم به بنده داده بشه متشکرم ندا کیایی Nedkiaei (talk) 12:55, 26 May 2019 (UTC)

Files uploaded by Gruener PandaEdit

Hi, In 2016 and 2017, User:Gruener Panda uploaded several images of coins copied from the website coininvest.com. The website is "all rights reserved". On Commons, some of those files have OTRS tags and others do not. I could not discern any obvious general logic to explain why some files have a tag and others don't. On the files that have OTRS tags, the ticket numbers seem different for each file, so I assume that each ticket is specific to one file. But for the files that do not have a tag, is there some ticket somewhere that might be a sort of blanket free license from coininvest.com for those images? If not, I suppose the files without a tag must be deleted. It can be seen in the logs that some files have already been deleted. N.B.: Many files uploaded by this user must be deleted anyway because the coin designs are not free in the first place, but that's another problem. At least, files that show public domain coin designs, if any, could be kept if there is a valid ticket for the images. -- Asclepias (talk) 00:49, 21 June 2019 (UTC)

Hi, Asclepias. Very sorry about delay. I've been looking at this matter a little closer. Files with ticket are:
All these permissions have been sent in 2016 to permissions-de by the same person from what looks like an official coininvest email account. I think these have been the first files sent.
Also I found:
About the files:

I see no permission, individual or general. The other files were deleted by each government CR claims. Hope this helps. Regards. --Ganímedes (talk) 14:14, 7 July 2019 (UTC)

Thank you, Ganímedes. The files without permission will probably have to be deleted. -- Asclepias (talk) 22:16, 7 July 2019 (UTC)
Most all, I think. Permission is not enough in some cases as many coins after 1950. Perhaps a mass DR could work. --Ganímedes (talk) 22:32, 7 July 2019 (UTC)

I cropped an image with an OTRS tagEdit

I cropped an image with an OTRS tag. My memory played me false. I found an image with an OTRS tag on en.wiki, and I used one of our image transfer tools to transfer the image to the commons.

Dyolf77 deleted the cropped image, File:Denyse Tontz at ABC Disney International Upfronts.jpg, as a copyright violation.

I went looking for the image I cropped it from, and it too seems to have been deleted. Because I used an image transfer tool to transfer what looked an image with a proper OTRS tag from en.wiki.

I [left a note on User_talk:Dyolf77, where I asked whether an OTRS ticket should not over-ride the claims of wire services.

Shouldn't concerned contributors show sufficient respect to OTRS tags that they don't summarily speedy delete those images as copyright violations?

If a concerned contributor has a concern over the copyright status of an image with an OTRS tag shouldn't they show respect to the OTRS team to at least initiate a full discussion over its copyright status?

Could someone here, who has the right permission, look at the deleted images and report back with the actual OTRS ticket number?

Thanks! Geo Swan (talk) 13:49, 21 June 2019 (UTC)

Dear Geo Swan, the OTRS ticket:2019052110008981 was closed with the conclusion of that: "the file is not allowed on Wikimedia Commons". Regards. — D Y O L F 77[Talk] 13:53, 21 June 2019 (UTC)
Just pinging AntiCompositeNumber who nominated the file for the SD. — D Y O L F 77[Talk] 14:30, 21 June 2019 (UTC)
Hello Geo Swan. I nominated the file for speedy deletion under COM:L because the license provided was the Getty Images Rights-Managed license. The Getty RM license is "limited to the specific use, medium, period of time, print run, placement, size of content, and territory selected" which renders it nonfree and not suitable for Commons. In my experience, tickets with licenses from commercial image companies almost never result in a free license. If the photographer contacts OTRS with a release under a free license, the file can of course be restored. --AntiCompositeNumber (talk) 15:04, 21 June 2019 (UTC)
Oh, one more thing: Please do not copy images with {{OTRS pending}} or {{OTRS received}} to Commons. Their copyright status has not been checked, and copying them to Commons before they have been tagged with {{OTRS permission}} makes the process more difficult. Thanks, AntiCompositeNumber (talk) 15:06, 21 June 2019 (UTC)
 
The emergency air-droppable Humanitarian Daily Ration were originally air-dropped into war-zones in yellow bags -- unfortunately the same color as air-dropped cluster-bombs, which resulted in widespread civilian casualties.
 
Thank goodness those in charge realized it didn't make sense to blame the hungry refugees who had their arms blown off when they confused cluster-bombs with emergency Humanitarian Daily Ration, and they changed the color of the bags to "salmon". Commons should do the same for our confusing templates.
  • I saw an OTRS tag. You guys seem to be implying the tag I saw was merely an {{OTRS pending}} or {{OTRS received}}. OK I am going to call on the support of Captain Sully, who recently testified offering his long experience as a flight safety expert, about the confusing messages the jets that recently crashed give pilots.
  • Short summary just as in flight safety, when the design choices in our templates confuses people, it is the templates that are to blame, not good faith contributors. In particular, if the most important message people should learn from {{OTRS pending}} or {{OTRS received}} is that those images are not ready to be re-used, then that should be the first thing those templates should say, and it should be in bold.
  • Human factors experts have a long history of criticizing the design decisions in the "fly-by-wire" computer systems of first Airbus, and more recently Boeing airliners. For those who don't know, the fly-by-wire control computers in those airliners can over-ride the pilots. When the computers over-ride the pilots they bombard the pilot with loud, and, unfortunately usually unfamiliar warnings. Usually the poor pilot is soon bombarded with a cascade of half a dozen or a dozen loud and unfamiliar warnings. When the planes crash, after the computer control system has over-ridden the pilot, the manufacturers make an extreme effort to blame the pilot. They'd argue it was the pilot's fault that he or she wasn't aware of all the possible warnings they might receive, it was the pilot's fault that multiple loud and overlapping warnings distracted them when they had mere seconds to make the right decisions. Human factors experts defend those pilots, and criticize the manufacturers for poor design decisions.
  • I'm with the human factors experts on this one. I've seen the same thing with how our image information pages mislead our good faith readers, who want to re-use our images, with the proper attribution, yet fail, because our pages are designed to give the uploader much more prominence than the copyright holder.
  • Every few months I do a google image search, of "Geo Swan", to see how many of the several thousand of my own images I uploaded to the commons are in use by third party readers. It makes me happy to see my images used. It makes me sad to see how many good faith commons readers have misunderstood our general image information pages, and incorrectly attribute authorship to me of images I merely uploaded. Images I uploaded being incorrectly credited to me are much more common than the re-use of images I took myself.
  • That is fucked up. I have tried to draw this to the community's attention, on multiple occasions. And I am afraid each time a common response is (paraphrasing) "All those third party re-users who credited you, the uploader, not the copyright holder, are morons. Don't ask us to take the stupidity of morons into account in our design decisions."
  • I'd tell those people, and I will state here, the commons WMF projects should not be some kind of test of who is really paying attention, as we are all volunteers, doing this work in our spare time. So can we try to make sure our templates don't contain hidden tricks?
  • These images I took myself... [3], [4]
  • These images were incorrectly attributed to me, by good faith third parties, who misunderstood our general image information pages, which place more emphasis on the uploader, than the actual copyright holder... [5], [6], [7], [8], [9], [10], [11]... Geo Swan (talk) 03:46, 22 June 2019 (UTC)
    @Geo Swan: Sorry, the tag was on English Wikipedia.   — Jeff G. please ping or talk to me 04:58, 22 June 2019 (UTC)
    • You are correct, the templates were on en.wiki. The OTRS team has authority across WMF projects, correct? Geo Swan (talk) 05:06, 22 June 2019 (UTC)
      We don't have authority over anyone; the templates are subject to normal editing processes. If you have specific suggestions for how to reword the templates, feel free to discuss it on the template talk pages. --AntiCompositeNumber (talk) 14:57, 23 June 2019 (UTC)

File:Game of Thrones Time-lapse Episode 4.webmEdit

This charming video commissioned by Tourism Ireland [12] seems to be licensed here only by its producer [13]. See the credits here and the applicable rules here. Pinging Krd. — Racconish💬 19:55, 2 July 2019 (UTC)

File: Johnathan Brownlee Photo by John Strange, Selig PolyscopeEdit

Being new to Wikimedia, I didn’t realize that adding {{OTRS pending}} would have kept this file from being deleted. The owner of the file has granted permission through the Interactive Release Generator, but the file has been deleted. I have opened ticket:2019071910007473. May I re-upload the image and place the pending notice while this is under review, and are there any other actions I should take at this time? Many thanks for direction on my first experience with Wikimedia. MBAWilbins (talk) 13:25, 20 July 2019 (UTC)

@MBAWilbins: Can you please explain where the owner of the file has granted permission?. You don't need to reupload the image we can undelete it once we get the permission from the copyright holder of the image. --✝iѵɛɳ२२४०†ลℓк †๏ мэ 07:09, 21 July 2019 (UTC)
Ticket has been answered. When the verification process ends, the file might be restored directly by Commons' sysops. --Ruthven (msg) 08:39, 21 July 2019 (UTC)

The owner used the Interactive Release Generator to grant permission and upload the file in question. I'm not sure who monitors that and who makes the connection between files that have been deleted and ones for whom permission has been granted. Thanks for any assistance. MBAWilbins (talk) 15:21, 22 July 2019 (UTC)

@MBAWilbins: We have not yet heard from the copyright holder in reference to File:Johnathan Brownlee Photo by John Strange, Selig Polyscope.jpg.   — Jeff G. please ping or talk to me 15:55, 22 July 2019 (UTC)

Thank you for checking, Jeff G., and I'll circle back with the holder. MBAWilbins (talk) 16:27, 22 July 2019 (UTC)

@MBAWilbins: You're welcome. It's only been half a business day there.   — Jeff G. please ping or talk to me 18:02, 22 July 2019 (UTC)

Mail has been sentEdit

Hello! I loaded up some photos for a Timorese friend. He has sent an email today to permission@commons, but not CC to me, so I can not add an ID to the files. The photos are from Tiago Amaral Sarmento:

Can you give the OK for the files, please? Greetings, --JPF (talk) 13:56, 28 July 2019 (UTC)

@J. Patrick Fischer: If a free license has been sent to OTRS, then the file will be restored automatically when and if the email is received, processed, and approved. Note that OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 95 days before the email is processed and the file is restored.
If the message was sent to the English language version of OTRS and the email has been properly received there the sender will receive an automatic reply with the ticket number. If the sender has not had a reply, please check that it was sent correctly and try again. Other language versions may or may not provide the automatic reply.  — Jeff G. please ping or talk to me 16:16, 28 July 2019 (UTC)
Excuse me, did you read my message or was my English to bad to understand?
Ich habe für einen timoresischen Freund Bilder hochgeladen. Er hat auch eine eMail an permission@commons geschickt, leider nicht CC an mich, so dass ich keine ID dazu angeben kann. Könnte jemand bitte die Verbindung zwischen der OTRS-Mail und den vier oben genannten Fotos erstellen, damit die Freigabe dokumentiert ist? Danke. --JPF (talk) 17:20, 28 July 2019 (UTC)
@J. Patrick Fischer: I found two tickets, Ticket:2019072810002219 and Ticket:2019072810002246, but your friend did not make it easy by including file URLs.   — Jeff G. please ping or talk to me 17:43, 28 July 2019 (UTC)
That is why I am contacting you. It is always dificult to explain Timorese the Commons system. It is nearly impossible to ask hem to load up the files on their own. That is why I am loading them up for them. But I can only be sure, they are writing the emails, before I am loading the files up. 90 % are sendung the OTRS-mail cc to me, so I can get the OTRS-ID, but Tiago didn't understand the need. Well, "Lost in translation" between two non-native English-speakers from two different conitnents and cultures. But my Tetum Terik is even more lousy, than my English. Is the permission complete for the four files? --JPF (talk) 18:26, 28 July 2019 (UTC)
As I do not have access to OTRS, I can not see, whichh ticket belongs to which file. --JPF (talk) 11:18, 30 July 2019 (UTC)
Pinging @JGHowes.   — Jeff G. please ping or talk to me 11:39, 30 July 2019 (UTC)
OTRS Ticket:2019072810002246 overlaps Ticket:2019072810002219 and they've now been merged‎. No URL's were provided, nor was my email requesting additional information answered by the submitter. These tickets pertain to File:Raitahu 3.jpg and File:Raitahu 4.jpg‎ only, not the other files listed.  JGHowes  talk 15:03, 30 July 2019 (UTC)
Pinging @JGHowes Only two files? I cut the important parts of the images, before uploading them at the two other files. URL could not have been provided, because I loaded the Files up for the creator. Which aditional informations are needed? I can try to contact Tiago. --JPF (talk) 05:59, 31 July 2019 (UTC)
J. Patrick Fischer,   Done except for Liurai Angelo , the current Liurai of Uma Ua'in Craic.jpg, which is not attached to this OTRS ticket. Commons files Raitahu 1.jpg and Raitahu 2.png didn't match the photos attached to the OTRS ticket that the copyright holder has licensed. As such, they couldn't be processed. Instead, I've uploaded the uncropped file that was emailed to OTRS by Tiago Amaral Sarmento (see File:East Timor people at Raitahu volcano.png) and used {{Extracted from}} for your cropped versions.  JGHowes  talk 11:26, 31 July 2019 (UTC)

Thank you. I am contacting Tiago about the Liurai-File. --JPF (talk) 18:23, 31 July 2019 (UTC)

Did a new email of Tiago arrive? He said, he wanted to send additional images, which would need to be uploaded. If you can do this with the category:East Timor, I can categorize the rest. Or you can send the mail to me for uploading. --JPF (talk) 07:03, 1 August 2019 (UTC)
@JGHowes: ? --JPF (talk) 12:06, 6 August 2019 (UTC)
JPF Not yet.   — Jeff G. please ping or talk to me 12:21, 6 August 2019 (UTC)

File:Flag of Vernon, British Columbia.svgEdit

I have transferred the above file from en.wiki. On Wikipedia the file shows OTRS Ticket:10841382 which I think improper. Any OTRS volunteer please check the server and tell me the correct OTRS ticket so that I can add to the file.--√Tæ√ 06:37, 29 July 2019 (UTC)

√Tæ√: That number was the ticket ID not the ticket number. The two are different. I've readded the OTRS permission to the file. I don't know how you moved this to the commons but all the info, including the OTRS should have been transferred. Did you use the "export to wikimedia commons" button at the top of the file page? If you did and that's what transferred then we must report that as a defect in the tool. Ww2censor (talk) 09:33, 29 July 2019 (UTC)
  • @Ww2censor: I have not enabled the tool yet. But could you please tell me how to enable it? By the way, I used CommonsHelper and URL2Commons tool to transfer the files.--√Tæ√ 11:33, 1 August 2019 (UTC)
√Tæ√: It's a Beta feature in your enwiki Preferences called FileExporter. If you care to try it,, just click the checkbox and save it. I don't know why CommonsHelper did not bring over all the details including the OTRS info. I assume that FileExporter does that. Ww2censor (talk) 16:46, 1 August 2019 (UTC)

MushlackEdit

Can someone search OTRS (and OTRS-NL, Ciell?) for Mushlack and w:Lieven Scheire? - Alexis Jazz ping plz 18:35, 2 August 2019 (UTC)

@Alexis Jazz: Searching for "Mushlack", I found no hits. Searching for "Lieven Scheire", I found one hit, Ticket:2011021010016949, in Dutch in the "permissions::permissions-nl::wikiportret" queue. It appears from a Google translation that we requested clarification a few days after the ticket was generated, but never heard back from the customer.   — Jeff G. please ping or talk to me 20:22, 2 August 2019 (UTC)
@Jeff G.: What file(s) does that concern? - Alexis Jazz ping plz 20:48, 2 August 2019 (UTC)
There's another ticket in permissions. Can you be a bit more specific in your question Alexis Jazz? Ciell (talk) 20:54, 2 August 2019 (UTC)
@Alexis Jazz: I can't tell, the given URL from 8 years ago encounters too many redirects today.   — Jeff G. please ping or talk to me 21:00, 2 August 2019 (UTC)
@Ciell: The question is: can we confirm that Mushlack is Lieven Scheire? - Alexis Jazz ping plz 21:04, 2 August 2019 (UTC)
@Alexis Jazz: LS does write on Wikipedia, and Mushlack's Dutch talkpage does suggest this connection, but no: there is no confirmation of this in OTRS. Ciell (talk) 22:03, 2 August 2019 (UTC)
@Ciell: Beetje lullig, but if someone would nominate for example File:Jonas Geirnaert.JPG for deletion, the result may well be "OTRS needed". Is there some OTRS ticket from Lieven Scheire you can reply to, or perhaps I should ask on his talk page? Btw, who was the claimed photographer on File:Ettienne met het open verhemelte.jpg and the first versions of File:Piet De Praitere.jpg? - Alexis Jazz ping plz 22:37, 2 August 2019 (UTC)
@Alexis Jazz: Technically and ideally, that should not happen because there is an "own work" claim which trumps the discrepancy between the author and the uploader user name. However, I am well aware that we do not live in an ideal world. 4nn1l2 (talk) 22:55, 2 August 2019 (UTC)
@4nn1l2: In general it would, or at least it should. In this case, Lieven Scheire is a celebrity, which also explains why he was able to take some of the photos that he did. It's likely he has met Piet De Praitere and took some photos, but I can't see the details on those deleted files. (don't know who the photographer was claimed to be) I personally have little doubt that Mushlack is actually Lieven Scheire, but I can't actually prove it. - Alexis Jazz ping plz 23:36, 2 August 2019 (UTC)
@Alexis Jazz: The deleted versions of File:Piet De Praitere.jpg have not been claimed to be own work. The same applies to File:Ettienne met het open verhemelte.jpg. Here is what you need:
File:Piet De Praitere.jpg --> |source=Piet De Praitere |author=Tom Verbruggen 
File:Ettienne met het open verhemelte.jpg --> |source=Piet De Praitere |author=Guy Kokken
4nn1l2 (talk) 00:05, 3 August 2019 (UTC)

Maalavika ManojEdit

Has Commons received a mail from the singer Maalavika Manoj alias Mali saying we can use this image of her that I uploaded? She mailed me saying she sent the mail as required. Her mail ID starts with malimanoj93 (for personal reasons I cannot show the full mail ID) --Kailash29792 (talk) 14:04, 4 August 2019 (UTC)

Kailash29792: I've applied the assigned ticket number to the image but it's another OTRS agent's ticket. Ww2censor (talk) 16:37, 4 August 2019 (UTC)
Is there anything else I should do now? Or is it entirely up to her now? Has she sent any additional mail clarifying copyright? --Kailash29792 (talk) 11:18, 5 August 2019 (UTC)
@Kailash29792: We replied to her re Ticket:2019080310004753 Sat, 3 Aug 2019 22:26:39 +0000 and have not heard back from her yet. Pinging @Ganímedes.   — Jeff G. please ping or talk to me 11:38, 6 August 2019 (UTC)
Alright, I'll do something. What should I ask Mali? If she traced the photographer and got his consent? But a colour version of the picture is used on Mali's official website, so doesn't that make her the actual owner? --Kailash29792 (talk) 14:51, 6 August 2019 (UTC)
@Kailash29792: We need to know who the photographer is, how she got {{Cc-by-sa-3.0}} consent from that person, and ideally a scan of the written consent or copyright transfer agreement or a way to reach that person electronically.   — Jeff G. please ping or talk to me 20:37, 6 August 2019 (UTC)
Sorry about late answer. Yes, that's right. --Ganímedes (talk) 10:47, 7 August 2019 (UTC)
@Kailash29792: On second thought, permission for the color version would also be helpful.   — Jeff G. please ping or talk to me 11:37, 7 August 2019 (UTC)
"Yes, that's right" is the answer to which of my questions? That I should mail her asking if she traced the photographer and got {{Cc-by-sa-3.0}} consent from him, and a scan of the written consent or copyright transfer agreement or a way to reach that person electronically? Typically, photographers here are underappreciated nobodies who do not own the rights to their photographs as they take them only for others in exchange for cash. That makes them even harder to trace. And the picture (albeit in colour) being on Mali's website does not prove that she is the new owner of the image, and is simply using someone else's image? Please say, and I will ask her accordingly. --Kailash29792 (talk) 12:04, 7 August 2019 (UTC)
No, please. Sorry. "Yes, that's right" it's referred to Jeff G.' comment. The photographer should email us directly using Commons:Consent template, and adding re Ticket:2019080310004753 in the subject line of the email. Or she can prove she owns the copyrights showing us the copy of the contract with the photographer, if this is the case. Regards. --Ganímedes (talk) 16:02, 7 August 2019 (UTC)
Okay, I have asked her to tell the photographer to directly mail you guys. Meanwhile, if I want to use the colour photograph used on the website, who should I ask? By your statements, it seems Mali still isn't the proven legal owner even if it appears on her website. --Kailash29792 (talk) 17:16, 7 August 2019 (UTC)

┌─────────────────────────────────┘
@Kailash29792, Ganímedes: That should be "[Ticket#: 2019080310004753]" without quotes in the subject.   — Jeff G. please ping or talk to me 19:40, 7 August 2019 (UTC)

I mailed her, and she agreed to tell the photographer to mail as asked. She didn't name him, but if you find a mail from him, please tell me so I can contact him if he made a mistake. --Kailash29792 (talk) 03:07, 8 August 2019 (UTC)
@Kailash29792: Ok. Please note that we have the same situation with regard to Ticket:2017012710005591, but with a named photographer.   — Jeff G. please ping or talk to me 07:11, 8 August 2019 (UTC)
Unfortunately, I am not an OTRS member, hence I cannot view these tickets. Mali mailed me at 11:08pm IST (Indian Standard Time), saying she told the photographer to mail you guys, but who knows? Maybe he hasn't mailed you yet, maybe he has. Maybe he has mailed with mistakes (such as forgetting to attach the photo). But please be on the lookout. --Kailash29792 (talk) 07:26, 8 August 2019 (UTC)
@Kailash29792: Thanks. Are you starting to realize the importance of having your correspondents and their correspondents carbon copy you on their emails to permissions-commons, or at least to provide you with ticket numbers they receive?   — Jeff G. please ping or talk to me 16:41, 8 August 2019 (UTC)
Yes I do. Now Mali has sent me a mail saying, "He mailed them and they responded saying they’ve taken note of it". And you guys really did, so thank you and apologies if I did something wrong. --Kailash29792 (talk) 17:29, 8 August 2019 (UTC)
@Kailash29792: I'm glad to read that. Please note that his email message created a new ticket because he used "Subject: re Ticket:2019080310004753". I consolidated the two tickets.   — Jeff G. please ping or talk to me 02:54, 11 August 2019 (UTC)

Charles ReidEdit

I am the daughter of a well known artist who recently died. I have been handling my father's social media for several years.He is now having a wikipedia entry written about him. I have not gotten a clear understanding of what I must do to post an image of a Charles Reid painting, now that he is not alive to give me permission to do so. I am being named a co-executor of the will. What proof do I need to submit to show this?

Thank you. Sarah Reid —Preceding unsigned comment was added by 216.67.122.161 (talk) 18:33, 5 August 2019 (UTC)

Once you are named, please send a copy of the document in which you were named via OTRS. You will also need to be logged in to upload.   — Jeff G. please ping or talk to me 11:40, 6 August 2019 (UTC)

Files uploaded by BgrubingerEdit

The username Bgrubinger (talk · contributions · Number of edits · recent activity · block log · User rights log · uploads · Global account information) resembles the name listed at https://www.krallerhof.com/de/service-info/presse/. File:Der Krallerhof 1959.jpg was supposedly taken in 1959, which would mean its photographer would likely be at least around 80 years old if still alive and therefore unlikely to still be working. According to the metadata of File:Hotel Krallerhof im Sommer.jpg, the author of that photograph is Peter Podpera. Yet the file descriptions of the files uploaded by Bgrubinger state that she is the author (i.e. photographer) and that the photographs are her own work. Does the OTRS permission address or explain these discrepancies? LX (talk, contribs) 12:33, 11 August 2019 (UTC)

Permission is written in german. --Ganímedes (talk) 19:00, 11 August 2019 (UTC)

LthoEdit

Can someone from OTRS write to @lighthousewiki ? Somehow I doubt he has all the permissions to do that. Nice use of Wikidata btw. I like that part. Jura1 (talk) 14:38, 11 August 2019 (UTC)

@Jura1: I do not see any issue here that is in scope of OTRS. I also do not see an email address that could be used by OTRS mailing. Also, I do not see any copyright related issues. Trademark issues are not OTRS scope. See here how to report this. Ankry (talk) 20:12, 11 August 2019 (UTC)
Ok. I would have thought the images weren't correctly attributed. Jura1 (talk) 01:30, 12 August 2019 (UTC)

Imagen LondraEdit

Hola que puedo hacer ahora con ésta imagen File:Paulo londra by nathaliorihuela-dc6bx3v.jpg ,el autor envió un permiso a OTRS y le mandaron el siguiente mensaje https://scontent.ftgz1-1.fna.fbcdn.net/v/t1.6435-0/p480x480/67759161_424600191738556_7610522168354406400_n.jpg?_nc_cat=108&_nc_oc=AQmmhxUPL3chrrrBgtfqRjxdbYpqUHbWBLoQDFnn8b-OJ3QH4BBnBR2Mv5-zDsQxIgY&_nc_ht=scontent.ftgz1-1.fna&oh=ebfe7af743e6da4467c45ead012937d5&oe=5DD9A662 que dice que necesitan el nombre exacto de la imagen que fue subida a Commons,ya la subí ahora que hago, también me dieron el número de ticket ticket:2019081210007153 ,¿Podrían aprobarla o necesitan otra cosa?--Mauro Joan (talk) 20:25, 13 August 2019 (UTC)

OTRS permission ticket number File:Giovanni_Morassutti_by_Teresa_Marenzi-cropped.jpg pending since 2019-04-01Edit

Hi there, Can you please check if you have an email from copyright holderTeresa Marenzi releasing permission to use file File:Giovanni_Morassutti_by_Teresa_Marenzi-cropped.jpg ? Many thanks --Sallustinus (talk) 16:46, 16 August 2019 (UTC)

Hi Sallustinus ticket:2019032310005018 probably, the only thing is there was no filename in the permission. The sender is notified about this, if the copyrightholder re-sends the permission in combination with the filename everything will be fine. DutchTom (talk) 16:54, 16 August 2019 (UTC)
I just had a look at this ticket and I found out that we did receive your message today. I have restored the file. Jcb (talk) 21:59, 16 August 2019 (UTC)
  This section is resolved and can be archived. If you disagree, replace this template with your comment. Jcb (talk) 21:59, 16 August 2019 (UTC)