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This page is a translated version of a page Commons:OTRS and the translation is 11% complete. Changes to the translation template, respectively the source language can be submitted through Commons:OTRS and have to be approved by a translation administrator.

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Shortcut: COM:OTRS

WM OTRS pending logo.svgCurrent backlog (oldest unanswered mail or ticket) in permissions-commons queue is 15 days.


إخطار الأو تي آر إس
أهم المواضيع المتعلقة بـأو تي آر إس

OTRS وهو اختصار لـ"Open-source Ticket Request System" ويعني (نظام استقبال الطلبات مفتوح المصدر) هي وسيلة تستخدم في مشاريع ويكيميديا ومنها كومنز ، تستخدم لأستقبال وتنظيم وأرشفة الإيميلات المرسلة إليها ، الهدف الرئيسي من الأوترس في كومنز هو فحص واستقبال التراخيص المرسلة.

في بعض الحالات عند إرسال رسائل الي الأوترس فإنه يتطلب إثبات صحة او هوية حامل حقوق النشر التي يتم إرسالها لنشر الملفات كملفات حرة. هذه الإثباتات يتم إرسالها إلى permissions-commons-ar@wikimedia.org للغة العربية ، أو permissions-commons@wikimedia.org لأي لغات أخرى. يستخدم OTRS أيضا لتلقي شكاوي خرق حقوق النشر .

جميع الرسائل التي يتم إرسالها يتم التعامل معها بواسطة فريق من الموثوقين من لغات متعددة أنظر قائمة المتطوعين ، لكل رسالة يتم إرسالها يتم منحها رقم تذكرة Ticket ID خاص يستخدم لربط الرسائل المتعددة ذات نفس المرسل او تخص نفس الموضوع وذلك لمتابعة عملية الرد والإرسال فيما بعد ، وهذه الرسائل غير متاح رؤيتها للعامة .

واجهة الصفحة التي يستخدمها فريق المتطوعين للرد
هذه الصورة تم استلام ترخيصها من مالكها عبر OTRS

كل تذكرة يتم مراجعتها من قبل متطوع ، اذا كانت الرسالة تحتوي علي إثباتات كافية لعملية الترخيص ، سيقوم المتطوع بوسم الملف على أنه تم مراجعته، ويستطيع المتطوع أيضا طلب استرجاع اي ملف تم حذفه قبل ان يتم التحقق من الترخيص ، اذا كانت الرسالة لا تحتوي علي أثبات كافي أو عدم القدرة علي إثبات صحة الترخيص سيقوم المتطوع بطلب معلومات إضافية من مقدم الترخيص ، المتطوع أيضا يقوم بالتأكد جيدا من سلامة الترخيص وفي حالة وجود خرق لحقوق النشر يعرض الملف للحذف.

لمناقشة الأمور المتعلقة بنظام OTRS يمكنك المشاركة في هذه الصفحة (لجميع اللغات)

أنواع الرخص

يستخدم الكومنز 3 أنواع فقط من التراخيص ، ويجب ان الأذن المرسل عبر البريد الإلكتروني متضمنا لأي من هذه الرخص ، مع العلم بأن هذه الرخص ليست محصورة علي كومنز أو ويكبيديا فقط بل يحق لأي مستخدم خارجي استخدام هذا الملف وفقا لهذه التراخيص، وهي:

1- المشاع الإبداعي

Inquiries about the validity or status of an OTRS ticket can be made at the OTRS Noticeboard.

إخلاء مسئولية: جميع الرسائل التي يتم إرسالها يتم متابعتها والرد عليها من قبل فريق من المتطوعين من مجتمع ويكبيديا، عليك ان تعلم أن مؤسسة ويكيميديا لا تضمن اي تعاملات رسمية او سرية تداول المعلومات في رسائلك.

When contacting OTRS is unnecessary

If any of the following statements is one you could make with regard to the file you wish to upload, you do not need to contact OTRS:

I do not have permission to use the file and it has not been released under a free license.

Commons can only accept images that are under a free license or in the public domain. If the file does not fall in one of those two groups, please do not upload it.

I created the file myself, it hasn't been previously published, and I am the sole owner of its copyright.

Just follow the instructions found on the Commons:Upload/ar page, unless the image/ file is of outstanding or professional quality or there is some other reason your authorship may be doubted.

The image was first published on my website, or on my own space of a shared website.

That's great! Please follow Creative Commons' instructions to adopt the free culture license of your choice. It will then be reviewed when files are uploaded by you or others. Use the Internet Archive's "Save Page Now" feature to store proof of your license statement.
Our website uses Wordpress
You can place the entire website in CC-BY-SA license in a handful of clicks.
Our website is on Blogspot
Follow the steps to update your theme.
We publish on Flickr
Follow Flickr publish steps.
We publish on YouTube
You can use CC-BY.

I found the image on Flickr where it was marked as having been released under a free license.

Commons has a procedure in place for reviewing those images. Please have a look on Commons:Flickr files.

أسئلة تتعلق بترخيص الصور عبر OTRS

If any of the following statements is one you could make, then you must send an email to the OTRS system:

;انا حصلت بالفعل علي ترخيص من مالك الصورة. ماذا افعل ؟

فضلا قم بعمل تحويل forward لهذه الرسالة إلى الأيميل المذكور بالأعلى ، يجب ان تكون الرسالة بها موافقة صريحة من المالك على نشرها وفقا لأحد تراخيص الصور الحرة. ولمنع حالات اللبس أو الخطأ يرجى استخدام نموذج رسالة الترخيص الموجود بالأسفل . الترخيص بنشر الصورة كحرة يجب ان يكون مسموحا للجميع وليس فقط لكومنز او ويكبيديا ، إذا كانت الصورة مرفوعة بالفعل على كومنز نرجوا ذكر هذا في الرسالة .

I am the copyright owner but my file has been previously published without a free license on a medium I can't alter.

Please send us a clear statement that you wish to release your work (with a link to the original location) under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to your work and place the text {{License review}} somewhere on the file description page on Commons. We will review your statement for authenticity and will let you know if we can accept it as valid.

I am an employee of the copyright owner.

Please send us a clear statement from an email address that shows that you act for the copyright holder, stating that you are authorised by your employer to release the work, under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to the work alongside the file on the copyright holder's website. We will review your statement for authenticity and will let you know if we can accept it as valid.

I regularly publish my work elsewhere and want to avoid the hassle of sending permission statements for every upload I make.

Please send us a clear statement that your Commons account (or some other Commons account) is authorized to license your works, either any work or some set of works, e.g. "My images from event X, 2013-10-15". We will make a note of this for your future uploads.

I am the copyright owner and my file is being hosted on Commons without permission.

Send us an email (to commons-copyvio wikimedia.org) with as much information as possible about the problem, including the URL of the file on Commons, the URL of the place it was originally uploaded. We will review your request and if we find the file was uploaded without proper permission, it will be marked for deletion.

If you are NOT the copyright holder

If you are not the copyright holder and the work is not in the public domain or readily available under a Commons-compatible free license, you will need to contact the copyright holder and obtain permission for his or her work to be uploaded to Commons. Please follow these steps:

  • Before you upload the file to Commons, please identify and contact the copyright holder and ask him or her to release the work under a free license.
      The copyright holder must choose one of the licenses permitted on Commons; in particular, restricting use to Wikipedia or Wikimedia projects is not acceptable. See Commons:Email templates for a recommended reply from the author.
  • When you receive a reply, please check that the license authorized by the copyright holder is appropriate to Commons. If so, upload the image to Commons and place the tag {{subst:OP}} ("OTRS Pending") on the file description page in addition to the license chosen by the copyright holder.
  • Following this, ask the author to forward the email with their clear statement of permission to permissions-commons wikimedia.org, including the full header and any previously exchanged correspondence with you, and a link to the image on Commons. Make sure to ask the author to include information on the origin (source) of the file and its license.
  • An OTRS volunteer will check the email to verify that the permission statement is sufficient and authentic, and will then replace the {{OTRS pending}} tag with {{PermissionOTRS}}.

(If you are the copyright holder writing to confirm the license for a previously published work that you have already uploaded to Commons, you should, of course, send the permission statement yourself.)

نموذج رسالة الترخيص

Due to the large number of ambiguous answers to enquiries concerning a permission of reuse for an image, text or similar (such as "I allow Wikipedia to reuse my photos") it is advisable to use a standard declaration of consent in the e-mail, point to it in the email, which can be returned by the author/copyright owner in the email reply. The precedent below should be amended, as necessary, with the required additional information. Note that "WORK" and "LICENSE" should not appear in the emailed reply as they should be replaced by details of the image and license. If the link to the file is not available online, you may upload the file on Commons with the {{OTRS pending}} template and have the author link to it in the declaration of consent.

Note that you must change this text in 3 places: A URL to your work (image/sound/video), a license and date and name. Additionally, please include the URL of the image as located on Wikimedia Commons for which you are providing permission in the email.

To: permissions-ar@wikimedia.org


I hereby affirm that CHOOSE ONE: [I, (name here), am] OR [(copyright holder's name) is] the creator and/or sole owner of the exclusive copyright of [SPECIFY THE WORK HERE - describe the work to be released in detail, attach the work to the email, or give the URL of the work if online]

I agree to publish that work under the free license STANDARD CHOICE; SEE BELOW FOR MORE INFORMATION ON TYPE OF LICENSE: [ "Creative Commons Attribution-ShareAlike 3.0 Unported" and GNU Free Documentation License (unversioned, with no invariant sections, front-cover texts, or back-cover texts).]

I acknowledge that by doing so I grant anyone the right to use the work in a commercial product or otherwise, and to modify it according to their needs, provided that they abide by the terms of the license and any other applicable laws.

I am aware that this agreement is not limited to Wikipedia or related sites.

I am aware that I always retain copyright of my work, and retain the right to be attributed in accordance with the license chosen. Modifications others make to the work will not be claimed to have been made by me.

I acknowledge that I cannot withdraw this agreement, and that the content may or may not be kept permanently on a Wikimedia project.

[SENDER'S NAME AND DETAILS (to allow future verification of authenticity)]
[SENDER'S AUTHORITY (Are you the copyright-holder, director, appointed representative of, etc.)]
[DATE]

Type of license

In the above example, the license granted is dual: Creative Commons Attribution-ShareAlike 3.0 license and GNU Free Documentation license.

You may choose at least one type of license from our list of free licenses. All licenses we use have similar intentions. You must state the specific license: CC-BY-SA version 3.0 or Creative Commons Attribution-Share-Alike 3.0 are acceptably specific, just stating Creative Commons license, Creative Commons Attribution-ShareAlike, or CC-BY-SA (without the version number) is not. You are not required to use dual licenses for images.

IMPORTANT: YOU MUST STATE A TYPE OF LICENSE WE CAN USE; OTHERWISE THIS DECLARATION IS NOT VALID.

Email address

E-Mail the permission e-mails to our email response team ("OTRS") at permissions-ar@wikimedia.org.

The email you send must come from an email address that we can recognize. For instance, if you are releasing images from a website, your email address must be associated with the website or listed on the contact page of the website. If you are releasing a work that is not available online, you may be required to provide proof of your identity. If you are releasing a work where you are acting on the copyright holder's behalf, you may be required to provide proof of authorization to work on the copyright holder's behalf.

Templates to use on image pages

  • Users who have sent a permission to OTRS but haven't received confirmation yet can use {{subst:OP}} to tell others that it's in progress.
  • OTRS volunteers can use {{subst:OR|id=number}} when the permission has been received but further clarification is needed and {{PermissionOTRS|id=number}} when the permission has been accepted and archived in the Wikimedia OTRS system. This template should only used by OTRS volunteers. Unauthorized use will cause a AbuseFilter logentry and a warning will be shown. OTRS volunteers are encourage to use the PermissionOTRS gadget.

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