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Shortcut: COM:OTRS

WM OTRS pending logo.svgCurrent backlog (oldest unanswered mail or ticket) in permissions-commons queue is 14 days.


OTRS Noticeboard
Main OTRS-related pages

Open-source Ticket Request System (OTRS) is a tool used by the Wikimedia projects, including Commons, to manage and archive email conversations. The main use of OTRS in relation to Commons is to verify and archive licensing permissions.

In some cases, sending email to OTRS may be required in order to provide evidence that the copyright holder has given permission to publish a file under a free license. Such evidence should be sent to permissions-commons@wikimedia.org (or a language specific address). OTRS is also used to handle email reports of copyright violations.

Emails sent to OTRS are handled by a multilingual team of trusted volunteers. Each topic is assigned a unique ticket number to keep related emails together and to ensure that correspondence can be found and re-examined at a later date. The correspondence is not visible to the public.

OTRS volunteer interface
An image that received its permission for use via OTRS

Each ticket will be reviewed by a volunteer. If there is sufficient evidence of a valid permission, the volunteer will mark the file(s) concerned as reviewed. The volunteer will also act to restore any files which may have been deleted before the permission could be verified, so when following the procedure described here, there is no need to request undeletion. If there is not sufficient evidence, the volunteer may request additional information from the correspondent. Volunteers will also act to ensure that any copyright violations that come to their attention are deleted.

The number of active Commons OTRS volunteers is quite small in relation to the number of emails received. The current backlog for tickets in English is approximately 14 days. Experienced Commons editors are encouraged to join our team of volunteers and improve our response times.

Inquiries about the validity or status of an OTRS ticket can be made at the OTRS Noticeboard.

Emails are handled by community volunteers. The Wikimedia Foundation cannot guarantee confidential treatment of any sensitive information you include in your message, although all volunteers are required to treat it with confidentiality.

When contacting OTRS is unnecessary

If any of the following statements is one you could make with regard to the file you wish to upload, you do not need to contact OTRS:

I do not have permission to use the file and it has not been released under a free license.

Commons can only accept images that are under a free license or in the public domain. If the file does not fall in one of those two groups, please do not upload it.

I created the file myself, it hasn't been previously published, and I am the sole owner of its copyright.

Just follow the instructions found on the Commons:Upload/zh-hant page, unless the image/ file is of outstanding or professional quality or there is some other reason your authorship may be doubted.

The image was first published on my website, or on my own space of a shared website.

That's great! Please follow Creative Commons' instructions to adopt the free culture license of your choice. It will then be reviewed when files are uploaded by you or others. Use the Internet Archive's "Save Page Now" feature to store proof of your license statement.
Our website uses Wordpress
You can place the entire website in CC-BY-SA license in a handful of clicks.
Our website is on Blogspot
Follow the steps to update your theme.
We publish on Flickr
Follow Flickr publish steps.
We publish on YouTube
You can use CC-BY.

I found the image on Flickr where it was marked as having been released under a free license.

Commons has a procedure in place for reviewing those images. Please have a look on Commons:Flickr files.

Licensing images: when do I contact OTRS?

If any of the following statements is one you could make, then you must send an email to the OTRS system:

I have received permission from the original author (not me) to upload the file to Commons.

Please ask the copyright holder to send a permission statement to the address listed above. We require that owners make a clear statement that they release the image under a free license; to help prevent confusion or misunderstandings we prefer one of the email templates be used. Permission grants must specifically contain a free license grant and may not merely give permissions for Commons or Wikipedia. If you have already uploaded the image to Commons, follow the instructions on Template:OTRS pending.
  If the image has been deleted, do not recreate the deleted content but include in the correspondence a link to the deleted image or a link to your talk page in order to help the work of the OTRS volunteer.

I am the copyright owner but my file has been previously published without a free license on a medium I can't alter.

Please send us a clear statement that you wish to release your work (with a link to the original location) under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to your work and place the text {{License review}} somewhere on the file description page on Commons. We will review your statement for authenticity and will let you know if we can accept it as valid.

I am an employee of the copyright owner.

Please send us a clear statement from an email address that shows that you act for the copyright holder, stating that you are authorised by your employer to release the work, under a specific free license. See Commons:Email templates for the preferred form. Alternatively, add a free license to the work alongside the file on the copyright holder's website. We will review your statement for authenticity and will let you know if we can accept it as valid.

I regularly publish my work elsewhere and want to avoid the hassle of sending permission statements for every upload I make.

Please send us a clear statement that your Commons account (or some other Commons account) is authorized to license your works, either any work or some set of works, e.g. "My images from event X, 2013-10-15". We will make a note of this for your future uploads.

I am the copyright owner and my file is being hosted on Commons without permission.

Send us an email (to commons-copyvio wikimedia.org) with as much information as possible about the problem, including the URL of the file on Commons, the URL of the place it was originally uploaded. We will review your request and if we find the file was uploaded without proper permission, it will be marked for deletion.

If you are NOT the copyright holder

If you are not the copyright holder and the work is not in the public domain or readily available under a Commons-compatible free license, you will need to contact the copyright holder and obtain permission for his or her work to be uploaded to Commons. Please follow these steps:

  • Before you upload the file to Commons, please identify and contact the copyright holder and ask him or her to release the work under a free license.
      The copyright holder must choose one of the licenses permitted on Commons; in particular, restricting use to Wikipedia or Wikimedia projects is not acceptable. See Commons:Email templates for a recommended reply from the author.
  • When you receive a reply, please check that the license authorized by the copyright holder is appropriate to Commons. If so, upload the image to Commons and place the tag {{subst:OP}} ("OTRS Pending") on the file description page in addition to the license chosen by the copyright holder.
  • Following this, ask the author to forward the email with their clear statement of permission to permissions-commons wikimedia.org, including the full header and any previously exchanged correspondence with you, and a link to the image on Commons. Make sure to ask the author to include information on the origin (source) of the file and its license.
  • An OTRS volunteer will check the email to verify that the permission statement is sufficient and authentic, and will then replace the {{OTRS pending}} tag with {{PermissionOTRS}}.

(If you are the copyright holder writing to confirm the license for a previously published work that you have already uploaded to Commons, you should, of course, send the permission statement yourself.)

Declaration of consent for all enquiries



 請試試新的互動式釋出授權產生器!

如果您被指示來到這個頁面,是為了將一個著作權為您所有的檔案進行釋出授權,請考慮使用上面的連結替代下列的電子郵件範例版本。互動式釋出授權產生器旨在主要用來簡化讓釋出檔案授權的過程,使之更有效率。雖然下列的授權範例版本仍然有效,也有參考價值,但現在除了用在特殊情形之外,已不再推薦使用。謝謝合作!

檔案釋出授權的電子郵件模板

我們經常收到來自著作權所有者的來信,這些信件有意授權維基百科使用其著作(比方說,來信只寫了一句「我允許維基百科使用我的照片」等等)。遺憾的是,這樣的來信,就法律層面而言無法成為正式授權信:我們需要文字表達更加明確的授權宣告。您可以使用下列文字作為授權信的模板格式。

  • 在您向我們寄出任何授權信之前,請確保已移除授權信模板中所有的紅色提示文字
  • 用您的相關授權資料(如姓名)取代原本的模板文字,並移除所有的方括弧與腳註。

收件地址: permissions-zh-hant@wikimedia.org


我在此確認 選擇其中一種: [本人(您的姓名)是] [本人有權代理(著作權持有者的姓名),即] 選擇其中一種:[授權作品的網址][附加與此信之圖像或文字資料][1] 所示 選擇其中一種:[媒體作品][2] [衍生創作媒體作品][3] [作品及其衍生創作媒體作品][4] 的創作者或著作權唯一持有者,有權釋出前述作品的著作權。

我同意該作品以「創用CC 姓名標示-相同方式分享 4.0 國際通用版(CC BY-SA 4.0)」這一開放授權釋出[5]

我明白當我以上述授權釋出後,我便允許任何人在其他授權以及法律的限制下,對本作品進行商業或其他的再製使用、或根據他們的需求任意修改。

我理解這樣的授權並不只限於維基百科以及其他相關站台之內。

我理解我仍有作品的著作權,而根據我所選擇的授權格式分享。其他人對本作品的修改並不是我著作權的範圍。

我理解我不能撤回這項協議,而這份授權作品可能會永久保存於維基媒體計畫中,但也可能無法永久保存於維基媒體計畫中。

[寄件者姓名]
[寄件者職稱](職稱若有則提供,例如「著作權持有者」、「作品導演」、「指定代理人」...等等。)
[寄送日期]

  1. 您必須明確標示我們所能允許使用的內容。像是「我是用於XYZ頁面上圖像的創作者」並非合適。您必須提供該作品內容的實際網址(URL)或是將作品附於電子郵件中。對於圖像,我們建議您上傳至維基共享資源並在該檔案描述頁面的任何位置放上{{subst:OP}},然後在電子郵件當中說明該上傳檔案的原始網址。
  2. 「媒體作品」應選擇具有既是「媒介」也是「作品」的情況,例如人物或日落的照片、原始的數位繪畫作品、圖示或地圖、鳥的叫聲錄音、網站上的文字等等,但並非從他人受著作權保護繪畫所拍攝的照片、某人演奏長笛的錄音或是一系列文章的朗讀,對於這些例子請見下文所述。
  3. 舉例,「衍生創作媒體」可以是某個藝術家的雕塑(作品)所拍攝的數位照片(媒介),其中藝術家沒有拍攝這張照片,他能對這張照片進行授權聲明。
  4. 「作品及其衍生創作媒體」意思是指進行授權聲明的人即是某個衍生作品所取材事物的著作權持有者(如雕塑、油畫、特定音樂表演、《哈姆雷特》的獨白朗誦),也是提供衍生創作媒體的所有者(例如前述作品的照片、影片剪輯、Photoshop重製的繪畫或是聲音剪輯)。
  5. 您可以從我們所列出的自由授權條款中選擇您所喜好的其他授權條款,否則本聲明無效。如果適用的話,請特別標明授權條款最近的版本號碼:具體而言,「CC BY-SA 4.0」或「創用CC CC0 公有領域 1.0 通用版」可以接受;只標明「創用CC授權」、「創用CC 姓名標示-相同方式分享」或「CC BY」(沒有列出版本號碼)則不能接受。
請將本聲明以電子郵件寄至我們的電子郵件回覆團隊(OTRS),位址為permissions-zh-hant@wikimedia.org,接著在相關的檔案描述頁面標上{{subst:OP}}。您所來信的電子郵件位址必須要是我們可以查證的位址。舉例,如果您是要授權給我們某網站上的照片,您所來信的電子郵件位址應該要與網站上列出的聯絡位址一致;如果您代表某個團體提供授權,您的電子郵件位址應該也要跟該團體的官方網址一致;如果您釋出的作品無法在線上取得,您可能會被處理您所發聲明的OTRS志工要求提供您的個人身分證明;如果您釋出的作品是代理著作權所有者所為,我們可能要求您給出得到著作權所有者許可的相關證明。

Templates to use on image pages

  • Users who have sent a permission to OTRS but haven't received confirmation yet can use {{subst:OP}} to tell others that it's in progress.
  • OTRS volunteers can use {{subst:OR|id=number}} when the permission has been received but further clarification is needed and {{PermissionOTRS|id=number}} when the permission has been accepted and archived in the Wikimedia OTRS system. This template should only used by OTRS volunteers. Unauthorized use will cause a AbuseFilter logentry and a warning will be shown. OTRS volunteers are encourage to use the PermissionOTRS gadget.

See also

On Commons
On other projects