Identifier: belltvol20elephonemag00amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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merwithout further action on her part.Position-selecting switches are ar-ranged so that as many as 120 canbe used for terminating incomingtrunks in a single group, and the callsreceived over these trunks can bedistributed, if necessary, to a team of40 operators. In addition, the designof call-distributing equipment practi-cally insures that incoming calls willreceive attention at the InformationBureau in the order that they arereceived. The Information Operator W HiLE improved methods and equip-ment provide the means, it is theoperator who is responsible for givingthe service; and if full benefit is tobe derived from new developments,it is important that care be takenin the selection and training of In-formation operators. A student op-erator selected for Information mustbe a good speller, of course; she shouldknow the general geography of thecommunity in which she is engaged;and she should be familiar with thedifferent racial names of its inhabit-ants. Resourcefulness is a character-
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A Section of Rotary File This is a section of one of the files shown ofthe opposite page, indicating how the indi-vidual listings may be inserted or removedto keep the files up to date istic which is important in the In-formation operator if she really is tobe helpful to those who come to herfor assistance. The Information operators initialtraining period may take up to twoweeks. During this period she isgiven what might be termed a tailor-made course of instruction—a coursedesigned to prepare her for the spe-cific work performed in the bureau towhich she is assigned and to assist herin becoming a productive operatorthrough instruction to fit her indi-vidual needs. During this initialtraining period she will learn how tomake effective use of her records, the 160 Bell Telephone Magazine AUGUST

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