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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

Please read the Frequently Asked Questions before posting your question here.

The current backlog of the (English) permissions-commons queue is: 19 days (graph)  update

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Stuart Matthew PriceEdit

Hi. The image File:Stuart Matthew Price headshot.jpg has recently been deleted as "No OTRS permission since 2017-10-26" but Mr Price sent an email to Permissions on that date giving permission for its free use. In his email he said " I am just writing to grant my permission for Glenn Christodoulou (that's me - Jack1956) to use any of my images as he sees fit for the construction of my Wikipedia page. He is editing it all on my behalf.

Many thanks


Can anything be done? Thanks. Jack1956 (talk) 23:44, 7 January 2018 (UTC)

@Jack1956: Re Ticket:2017101210015045, we are still waiting since our email of 2 Nov 2017 15:14:56 +0000 for a complete statement of consent from the photographer or rights holder, please see COM:CONSENT.   — Jeff G. ツ please ping or talk to me 04:20, 8 January 2018 (UTC)

File:Vittorio Messori Desenzano 2004.jpgEdit

Can someone check OTRS ticket for this File:Vittorio Messori Desenzano 2004.jpg and add template as appropriate. --Smooth O (talk) 10:45, 11 January 2018 (UTC)

Smooth O, I looked at ticket:2007120610013743 and ticket:2007120610013654. I don't see any permission from the photographer, or even indication of who that might have been. Not relevant to this project, but I also see what appears to be an invalid release of text material under the GFDL, which has not been acceptable for Wikipedia since 2009 or so, but perhaps I'm mistaken. Ping Elitre, who handled the tickets. Justlettersandnumbers (talk) 12:23, 11 January 2018 (UTC)
In ticket:2007120610013743 it is specified that he releases the photo in the public domain, which is acceptable. I think that it is appropriate, and that the customer was entitled to provide the permission; maybe the e-mail... --Ruthven (msg) 18:21, 21 January 2018 (UTC)

File:UCU Library.jpg and File:Perfectial.jpgEdit

Hi! As I saw yesterday, the uploaded by me images (such as File:UCU Library.jpg, File:UCU Library.jpg) was deleted by User:Smooth O. I have two questions:

1) File:UCU Library.jpg - the friend of mine who personally took this photo sent an email with written permission on "". It was done on the Ukrainian language in September 2017. Could you please restore the image or should I request undeletion?

2) File:Perfectial.jpg - The owner of the company Andriy Skoropad (by my request) personally sent the written permission on "" today. Here is a ticket number -[Ticket#2018011110006965] (Confirmation of receipt). Could you please restore the image or should I request undeletion?

Thank in advance for your reply. Chekannataliia (talk) 14:20, 11 January 2018 (UTC)

@Chekannataliia: It takes few months to process an OTRS ticket due to a huge queue of messages. Please be patient: a sysop will undelete the files once the tickets is approved. --Ruthven (msg) 13:59, 12 January 2018 (UTC)
@Ruthven: It's actually closer to 24 days today. @Chekannataliia: Do you have the ticket number or unique email content for the UCU Library ticket?   — Jeff G. ツ please ping or talk to me 14:35, 12 January 2018 (UTC)
@Jeff G.: ticket:2018011110006965 was received few days ago, and still waiting to be processed. --Ruthven (msg) 14:41, 12 January 2018 (UTC)
@Jeff G.: Hi. I don't have a tiket number (it was 5 month ago), but the email address of the person who took this photo and setnt an email with written permission is following: <private information>. Chekannataliia (talk) 14:51, 12 January 2018 (UTC)
@Chekannataliia: I found no tickets bound to that e-mail. A possibility is that it was moved into spam. Can you please ask your friend to forward us the e-mail again? Thank you. As I said before, the file will be undeleted after processing the ticket. --Ruthven (msg) 15:00, 12 January 2018 (UTC)
@Ruthven: Hi. I asked him to send one more email with written permission. Here is a ticket - [Ticket#: 2018011510004969]. Chekannataliia (talk) 10:09, 15 January 2018 (UTC)
@Chekannataliia: Thank you, I already answered. Unfortunately there is not Freedom of Panorama in Ukraine, which means that you cannot photograph freely a building for anything else than personal purposes. Sorry. --Ruthven (msg) 12:34, 15 January 2018 (UTC)
@Ruthven: Pity to hear that. But anyway thanks a lot for your help and time. Chekannataliia (talk) 09:47, 16 January 2018 (UTC)

Photographs by user: Vyacheslav BukharovEdit

I report on behalf of aforementioned user having one photo under discussed deletion on a bogus accusation and another one deleted because a doppelgänger was found on an obscure site where some schoolchildren compose compilations of photos obviously not made by themselves. The photographer has no specific evidences (neither physical nor digital) proving his authorship, except possibly for EXIF indicating the date about 2003. The photographs are purely personal and no institution is involved. I doubt that he is a photographer of any note with known credentials (such as website or a Email address), nor has he any friends among Wikimedians.

If anything good can be done about File:Качканар - ключ от города.jpg using OTRS (the “previously published without a free license” clause, or any else?), then contact the photographer, please. Note that I watch that page so you haven’t contact or ping me explicitly about the problem. Thank for your attention. Incnis Mrsi (talk) 14:15, 12 January 2018 (UTC)

@Incnis Mrsi: Vyacheslav Bukharov is welcome to send permission via OTRS.   — Jeff G. ツ please ping or talk to me 14:46, 12 January 2018 (UTC)
P.S. The person in question is proven to be inconsistent. I am sorry for insinuations about file deletion processes on Commons. Incnis Mrsi (talk) 20:38, 12 January 2018 (UTC)


Can somebody check if the permission for the file (File:Parul Yadav award.jpg) is valid? Vensatry (Ping me) 07:01, 13 January 2018 (UTC)

See Commons:Deletion requests/File:Parul Yadav award.jpg. .     Jim . . . (Jameslwoodward) (talk to me) 21:00, 13 January 2018 (UTC)


I think, this info may be misleading in some cases as various COM:OTRS language versions suggest sending emails to various language-specyfic OTRS queues, and not all queues are configured for autoresponse (eg. permissions-es, -it & -pl are not). @Jameslwoodward: pinging you as this is your change. Ankry (talk) 19:40, 13 January 2018 (UTC)

The template is simply an easy way of writing out what I and others usually say anyway. I'd be happy to have you:
1) suggest specific changes here,
2) have appropriate translations made, or
3) have the automatic reply added to the other versions of OTRS.
Obviously (3) would be the best solution since keeping people waiting without knowing what is happening is not good.
Until either (2) or (3) can be implemented, how about this:
"If a free license has been sent to OTRS, then the image will be restored automatically when and if the e-mail is received, processed, and approved. Note that OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 19 days before the e-mail is processed and the image is restored.
If the message was sent to the English language version of OTRS, if the e-mail has been properly received there the sender will receive an automatic reply with the ticket number. If the sender has not had a reply, please check that it was sent correctly and try again. Other language versions may or may not provide the automatic reply."
I have changed the template, with one change -- the first sentence of the second paragraph didn't read right to me. .     Jim . . . (Jameslwoodward) (talk to me) 10:50, 14 January 2018 (UTC)
.     Jim . . . (Jameslwoodward) (talk to me) 20:52, 13 January 2018 (UTC)
I like 3, but Jim's text is a good start until 3 happens. @Ankry: I think you have the wrong diff.   — Jeff G. ツ please ping or talk to me 22:08, 13 January 2018 (UTC)
Indeed. Thank you, Jeff, for notifying me of that. Fixed for future reference. The message fix seems OK also to me. Ankry (talk) 22:37, 13 January 2018 (UTC)

Checking permissions for Images for Americo Makk, otrs:2018011110001728Edit

Checking on the permissions sent on 1/14/2018 to make sure they are correct. The permission for the images using the commons consent was sent by copyright holder Makk Studios 1/14/2018 with the images listed in the permission reflecting ticket (otrs:2018011110001728) in the subject. Thank you for your assistance.

Cstein99 (talk)

@Cstein99: What email address was it sent to? I seem not to have permission to see it.   — Jeff G. ツ please ping or talk to me 21:33, 14 January 2018 (UTC)
ticket:2018011110001728 (the otrs: prefix doesn't apparently work for this ticket). I'm handling it. Just like I was handling it a few days ago when they asked at the enwiki OTRS noticeboard. There are dozens of emails to go through. They can be patient. --Majora (talk) 21:42, 14 January 2018 (UTC)

My apologies for the boondoggle- Looks like when Makk Studios emailed the permission for the 24 images (links to the 24 images listed with the permission in one email) a new ticket number was assigned in the confirmation email from for Ticket:2018011410001268.

Cstein99 (talk)

*sigh* You really couldn't be patient could you? I just responded back to the original email after going through all the images. Now there is going to be more duplicates. And that release isn't proper for all of those files. As I said in the email that was just sent. Now I have to do another merge. Could you please stop creating new tickets. It is starting to get annoying. --Majora (talk) 05:26, 15 January 2018 (UTC)

Sorry about that. Thank you for the email. We will work it through. Cstein99 (talk)

File:אשרה אלקיים רונן.tif and File:אשרה אלקיים רונן - אדם וחווה.jpgEdit

Hi there, I sent approval for both those images, the aaprovals are from Oshra herself. Is there anything I should do more? I am helping her with this but I am now an expert... thanks! Heblit16 (talk) 22:53, 14 January 2018 (UTC)

Heblit16, regarding to File:אשרה אלקיים רונן.tif You do have respond in your mail from 9 January 2018. If you don't speak Hebrew please say so. -- Geagea (talk) 03:28, 15 January 2018 (UTC)
Geagea I speak Hebrew but I dont see any mail... Heblit16 (talk) 15:45, 15 January 2018 (UTC)
@Heblit16: Please check your spam folder.   — Jeff G. ツ please ping or talk to me 01:11, 17 January 2018 (UTC)
talk to me To which email your refering? can you please send it here maybe? Heblit16 (talk) 18:56, 17 January 2018 (UTC)
@Heblit16: For each, who is the photographer who took the picture? When and under what circumstances was the photo taken?   — Jeff G. ツ please ping or talk to me 19:24, 17 January 2018 (UTC)
Jeff According to Oshra herself, it was taken by a firend (who passed away a long time ago) and was given to her and everyone can use it since there are no rights. Heblit16 (talk) 16:33, 21 January 2018 (UTC)
@Heblit16: It is likely that the rights of the friend passed to the friend's heirs or the state. Without permission from them, or documentation that the friend died more than 50-70 years ago per COM:CRT#Israel, we must apply COM:PRP, assume the heirs or state still hold those rights, and delete these photos.   — Jeff G. ツ please ping or talk to me 17:57, 21 January 2018 (UTC)
Jeff, it was just a friend taking it for Oshra and gave it to her, if you will search online you will see the images also appear on I am sire I can get them to approve as well if needed. The rights were never claimed and the friend gave Osra the negatives even... Heblit16 (talk) 12:07, 22 January 2018 (UTC)

Li Mei-shu Memorial Gallery wants to donate Li's painting works to CommonsEdit

Hello, OTRS agents. Li Mei-shu Memorial Gallery has a cooperation with Wikimedia Taiwan, and want to donate Li's painting works to Wikimedia Commons. Now the gallery send a letter to OTRS (Ticket:2018011710003313) asking about the process and format of this donation. Please give us suggestions. CC: @Reke, Shangkuanlc. This is Taiwania Justo speaking (Reception Room) 08:28, 17 January 2018 (UTC)


Please, retrieve this picture, here is its's permission to be published.


--Владимир Нимчевић (talk) 19:26, 17 January 2018 (UTC)

@Владимир Нимчевић: The offered permission appears to be 46 pages of typed, printed, and scanned information on 100+ files. Please send hyperlinks, a file with them, or a link to them.   — Jeff G. ツ please ping or talk to me 19:45, 17 January 2018 (UTC)

Matteo GelardiEdit

Since we are "stuck" in this deletion procedure I'd like to know if you received the mail from User:MatteoGelardi1957. Thank you.--Alexmar983 (talk) 05:54, 18 January 2018 (UTC)

@Alexmar983: Yes, thanks.   — Jeff G. ツ please ping or talk to me 17:55, 20 January 2018 (UTC)

File:Ahmad Jamal Glasgow 03-07-94.jpgEdit

Dear OTRS volunteers, could someone please check that there exists a record for the wonderful photo at File:Ahmad Jamal Glasgow 03-07-94.jpg? The permission field on that page says (in French) that permission was sent on 2006-09-06. Ariadacapo (talk) 08:06, 20 January 2018 (UTC)